March 2024 by Kate Lilly
Truly the worst chemist ever. Takes at least 3 weeks for your prescription to be ready. Items go missing or aren?t ready. The staff will lie and say anything just to get you to go away. Clearly not enough staff and those there moan quite loudly about how they hate their jobs. Finally gave up and joined an online pharmacy. Best decision ever.
March 2024 by Don Wiseman
The pharmacy side is a mess. No one knows where anything is apart from one assistant who seems to have her own system. Twice in the last week I have been told my prescription was not available but I stood my ground because I was promised they would be there and the other assistant looked into it and found them and both were in the same area
February 2024 by Nykyta Land
Lovely customer service
January 2024 by Geoffrey Howard-Smith
Avoid if you can, don't know if its staff issues, but terrible service unfortunately. Edit 13/1/24 nothing gets any better this is one of the worst businesses I've come across I'm now taking another two stars away wow this is beyond belief.
November 2023 by Tony Melling
Awful. One member of staff, pharmacist on lunch and asked to come back later ! If i could give it no stars I would
November 2023 by Jo L
If I could leave no stars I would, signage saying temporary closure and opening at 11am after arriving at 9am. To arrive at 11:30am to locked doors, contacted number left on the door to be told, they can?t help, and that I would have to change my pharmacist to one that more reliable, meaning I would have to drive at least 25 mins and that just to collect my tablets. If you require tablet at the weekend I would suggest registering a different pharmacist,
November 2023 by Ant nicholson
Went to pick up my medication at 9am only to be met with a sign saying they where open at 11am so I return to still have no one there?Confused as to why they are putting this notice up yet no one is there...I understand staff shortages but some people need to pick up very important medication for heart issues etc and are being misdirected.It is not professional and can be potentially dangerous getting vulnerable people to return twice to a place that has lied about their opening times.A simple update or not leaving the note at all would have been more forgivable!Utterly disgraceful to be so lackadaisical with something so important like medication!I do hope management addresses this issue as the local community will soon be fed up with this.
October 2023 by Mersantone
Perhaps the van of MX70 UPH should learn that tailgating is not the best driving in a company van!
August 2023 by Mini Metal Mayhem
I?ve tried telephoning 13 times over the last 3 hours and not once has the call been answered. This is not the first time I?ve given up contacting them.
April 2023 by Ray Evans
I stupidly ran out some medication on my repeat prescription. It was sorted in minutes. All staff very pleasant.
February 2023 by Izabela Wojcik
Very kind and professional staff specially when my blood pressure was tested. Thank you.
February 2023 by James bailey
Terrible service and very negative, can?t do attitudes.
December 2022 by ruth ingle
I feel I must write to show my appreciation of Vik and Lauren who have been running the pharmacy alone since the sacking of their colleague. I don't believe either has had a day off in around three weeks. Without their commitment & sense of responsibility we would have had a severely curtailed service, or no service at all at times. As a rural area many people rely on this pharmacy as the nearest alternative is either Norwich or Diss, twelve and eight miles away respectively. Especially elderly and disabled customers or those without their own transport.They must be exhausted yet continue to be friendly, helpful and professional.My thanks to them both and I hope they can have some time off soon to spend time with their families and a well earned rest.
December 2022 by Sara Leng
Great service the last few times I have been in. Even when medication has been unavailable (due to supply issues) the team have given advice as to what to do. Great work Team Long Stratton after a rocky few months! ??????????
December 2022 by Donald Phillips
Great staff and always helpful. Great team. Bought the chemist back on it feet. Brilliant work to you all and thank you all so much