March 2024 by V L G
Increasingly unreliable opening times! I understand its due to staffing levels, however due to prescriptions now being digital and 'locked' to designated pharmacies you then can't get your prescription from anywhere else. Boots need to invest in this market town shop! Google could also be updated if hours are different to avoid disappointment and wasted journeys.
March 2024 by bugfez1
Absolutely ridiculous, constantly changing opening times to suit staffing levels, how are people expected to collect prescriptions etc when their opening times are so inconsistent and not as advertised?!
February 2024 by Susan
Never answer the phone even during quiet times.
February 2024 by Minal Odedra
Very rude assistant my Mother and I encountered today.. Firstly was told that there was medication available and made my elderly parents wait 30 minutes after they waited in line, then was told she cant give them my medication due to the shortages. I work for the NHS and my parents are not stupid. Then I visited the Boots Pharmacy and the same lady lied to me and told me that she told my mother there was no medication of that sort available and made her wait 30 minutes as she was the only one working there. When I went there were more than 2 people working there. She was very rude to me, no manners what so ever, made up lies, gaslighted my mother and there was no apologies. Anyway, I kept my cool and was polite and left. Disgusting customer service. No need to lie. I don't usually leave bad reviews but this one I had to.
February 2024 by Philip Lewis
I have run out of my blood pressure pills I have to wait for 10 day for them and my wife has run out of her pills for her diabetes it's really bad put people live's how need the pills sort out please
January 2024 by chris hunt
One week on still no meds as staff not prepared to make a phone callOne star as can't register nilObviously no one in charge & no one gives a tinkers
January 2024 by David R. B.
Quite a long queue for the pharmacy. Only one person serving and not a quick mover!However, once at the front of the queue, I was able to speak to the actual pharmacist. He was definitely worth the wait. Very knowledgeable, helpful with lots of useful suggestions.Speed up the queue and this would be a five star review.
December 2023 by David Rockin' Rev
Sadly , no longer the wonderful branch of the 80's and 90's. Poor pharmacist supply , no longer a pharmacist as the manager, stocks inconsistent, I could sadly go on ......
November 2023 by Ellena Gould
Very helpful and friendly
October 2023 by Graham Andrews
What is it with boots In general....Norwich branch diss branch just so ..Well I won't say anymore on that .but after having cript for a week I still had to wait nearly a hr for it to be made up rediculas..cheers diss really glad I chose you not.
July 2023 by Georgina Robinson
So rude! I actually was shouted at by a lady on the pharmacy because I was queuing in the wrong place! Shouted and pointed at to get to the back of the queue!! Luckily, the lady in front verified that I had turned up at the same time and had actually let her go first. The employee hadto apologise although it was rather half-hearted! I felt totally embarrassed to have been spoken to in such a way and in front of so many people.If Boots wanted people to queue in a certain place then signs would surely be appropriate not the humiliation of staff shouting at you!!!
June 2023 by Lesley Gosling
Boots could do with there shelfs to be moore fuller, every time i have been in there, they not always got what i want, some staff are very friendly.
June 2023 by Trevor Hartley
It's a boot's. Staff very helpful with forgotten tablets.
May 2023 by Claire Keen
Basic store, as opposed to the larger Boots outlets that have fragrance and make up counters. Pharmacy is constantly busy, and a lack of staff has made collections difficult in recent months. Staff are friendly and helpful if you can find them!
April 2023 by Julie Cox
Slow, but the staff are very helpful.