March 2024 by Scott
Helpful staff and everything is easy to find. The range of items isn't what it used to be but I guess things change with what the customer wants.
March 2024 by Wayne Mark
Had what I wanted staff very helpful
March 2024 by Darren Venn
Excellent and efficient
March 2024 by Gabriela Busu
Lovely ,kind and professional staff . Vincent was awesome .He quickly fixed my daughter's bike .One of the wheels was loosing air due to a bad assembly. I literally took it to just get an opinion and more or less than 5 minutes it was done . Thank you Vincent !Halfords Dereham is awesome ,very handy and reliable for women like me who have no idea when it comes to car and bike parts .?
March 2024 by Ken Coates
Very pleased with the item I went in for and with the service.I was never kept waiting. When I offered to let the customer approaching the checkout at the same time go ahead of me another staff member stepped in straightaway.Thanks to all.
March 2024 by Ashley at Woodyatt Curtains
Barrie was very helpful and so were the other guys in the bike department, thank you
February 2024 by Helen Gamblin
I just visited Halfords in Dereham with a flat battery issue. I had no idea what I needed spec-wise but your assistant Vincent was awesome. So friendly and helpful, identified my vehicle and the product I needed very easily. He delivered a superstar experience and I was very grateful for his help. Every store needs a Vincent!
February 2024 by Penny Hudson
Really helpful staff, bought a lovely safe baby car seat and good value for money.
February 2024 by MrAtheHun
The staff in the shop deserve 5 stars no problem. Your help line on the other hand would be less than one star.
February 2024 by Jackie
East Dereham Store?..SERIOUSLY! ? Hats off to you guys!! I can?t thank you enough for your help and support. ??????????Halfords HQ?..you know what a super team you have here right?? ?And ladies! Although this store is predominantly a male environment these guys are a rare find!! Not once did they suck air through their teeth while vigorously shaking their heads!! WINNING??I?ve been the unfortunate owner of a car stereo which had a unique ongoing ?intermittently temperamental function?. It was clearly made on a Friday afternoon but has quite frankly been a pain in the posterior from the onset! And of course, it waited until the last day of its manufacturers warranty expired before it played its last song and terminal silence fell over my vehicle!! NO TUNES like ANYMORE!! ?2024 has already been a challenge and getting this problem resolved felt like it was going to be another uphill struggle to add to my already very long list!But actually NO!! ? What a refreshing experience this has been!!(Particularly) Ollie and David have been superb and really did go the extra mile to get this problem sorted. They?ve truly been fantastic, I am so grateful! ?? I rarely leave reviews BUT on this occasion I?m breaking protocol. I feel credit should be given where credit is due!My only negative point is directed at HQ! I get it, I really do but more often than not your consumer doesn?t want to deal with a call centre a million miles away or chat to online agents. In most cases the old ways are the best. Please Halfords bring back the old fashioned way and make individual store contact details easily accessible? You?re letting these guys down and you?re really lucky to have them!!Oooh, and just one more thing?..please give Ollie and David a pay rise?..they really do deserve it!! ???
February 2024 by M Etherington
Headlight bulb fitted quickly & efficiently, also a free car check carried out. Very friendly & helpful staff.
February 2024 by Julie Brooks
A great service repairing windscreen quick and efficient.
February 2024 by darren cooke
Had wiper blades fitted in December and front driving bulbs fitted in January and rear number plate bulbs fitted today.So helpful and friendly staff members as always.
February 2024 by Chris hollingworth
The service I received from Barrie at the Dereham store this week has been exemplary!! This wasn?t the first time he has helped and his approach to customer service is consistently outstanding. I will certainly be shopping here in future and am advising all our friends to do likewise. Please pass on my thanks to him personally. ??
January 2024 by Ashley Moir
Went to the store to have wiper blades fitted, the next day the wipers fell off and chipped my windscreen.Went to the store to get the problem resolved but one of the ?technicians? named olly has made out we have lied and damaged the screen ourselves. They?re willing to repair the window with glue but this may leave a cloudy area around the chip so I have refused this for that reason.Hopefully we can get the issue resolved but I will never use Halfords fitting again as this is the second time they have damaged my vehicle