January 2024 by M J
Do not deal with Colin!! Untrustworthy bloke!!
December 2023 by Maciek Studzinski
I had an issue with a saab car key. Local key specialists wouldn't work with it or say it would take weeks to sort out, but at Timpson's I got it repaired in half an hour at a reasonable price.
October 2023 by EDDIE JONES
My car remote key case broke and it was replaced in a professional manner at the store in St helens tesco in a few minutes at a great price
October 2023 by lewis gilliney
Didn't catch his name but the Northern Irish fella is a top bloke 10/10 service, deserves a pay rise
September 2023 by Marie Atherton
Did a fantastic job of renewing the leather soles and heels on a pair of expensive shoes Very pleased with the workmanship and lovely staff Highly recommend Thankyou
August 2023 by Rob Stanford
Came in this afternoon and had 2 keys cut by Gaz. Fantastic fast service. Unfortunately left my bankcard behind And Gaz managed to contact me through Facebook to report theCard found and I asked him to cut it up.What a fantastic customer service. Well done Gaz
August 2023 by Damian Brown
Colin was very rude and shouldn't be working in a customer facing role. He seemed angry that he had to serve a paying customer. Avoid this branch.
July 2023 by John Llewellyn
Excellent, friendly and efficient servicev
July 2023 by Nathan Lamprell
Great, quick service
July 2023 by Francesca Wellman
Friendly service and some money in the charity box for punching some holes in a belt, can't say fairer than that!
July 2023 by Femi O. Ogunshakin
Great friendly and knowledgeable service. So good, I keep going back for different services - dry cleaning, watch repairs, batteries - the list goes on.
July 2023 by Farah Quilliam
Went in for advice for caring for leather products like shoes and bags. Staff on today was a great help and recommended some wax and general tips.
June 2023 by Femi Ogunshakin
Great friendly and knowledgeable service. So good, I keep going back for different services - dry cleaning, watch repairs, batteries - the list goes on.
April 2023 by Gina Collins
Have been waiting on keys cut for 3 weeks. Not a standard key, took my money and was initially told they would need to order it in and it would be ready in a couple of days and they would call when ready. No call received so my aunt went in to check. Was advised that the keys had arrived but they didn't have the correct tool to cut them. When we queried why they didn't order this at the same time, he simply said "well I didn't know, I'm no expert love"!We were told they would order the part and they would call us in a few more days once they had it. Haven't received a single call from them two weeks later (and after calling into the store two more times) they still don't have the correct part to cut the key.Went back to the store for a 4th and final time today, still not able to cut it. When queried why it is taking so long for the part to arrive and why they seem incapable of picking up the phone to contact me, the lad started to get irrate. Refused to deal with my queries, refused refund and told us he wasn't serving me because my aunt had told a lady behind us in the queue about our bad experience.Absolutely appalling customer service. Appreciate these are young lads working here but timpsons is a big, reputable company that should be teaching these lads customer service skills and how to deal with dissatisfied customers.Had they have just had the decency to pick up the phone and just keep me informed to save multiple trips back and forth it would have saved a whole lot of agro.Won't be using timpsons again after this experience.
April 2023 by John Brennan
Superb quality goods and service.
