September 2022 by John Fairclough
Hopeless. In fact hopeless is doing a disservice to the genuinly hopeless businesses out there. Just trying to switch my daughters bank account to a student account has taken over a week. After wasting countless hours on chats and the phone with various off shore idiots we ended up being told to visit our local brach which unfortunately led us to St Helens due to the rest being shut down. Surprisingly the numbskull who we dealt with told us to do it online so round and round we go. Never, ever take an account with HSBC unless you really enjoy ulcers.
January 2022 by Ionut Cujba
The open time is not updated on Google, I was yesterday at the branch St Helens and was close. I will try today also and if is the same I will put some picture also.
July 2021 by Joseph ?Big bad Joe? Carey
Very good customer service and obeying social distance
July 2021 by Jay Jay
I did not appreciate the lady behind the counter talking about fraudulent transactions as I was paying a small sum of cash into my account (less than £600), like to hint to me just because I have abit of money in the bank and was dressed like a 'chav' on this particular day. Telling me I have to prove where my money comes from in future as she was sieving through my transactions. Which I thought was rude!No lady, I have worked since I was 15 and now 29 I am old fashioned i dont belive in credit cards and all that malarkey if I want to save my money from home then deposit I will.Not to mention my late mother worked for HSBC as a bank manager all her adult life.
July 2021 by H Liptrot
Went to the St Helens branch yesterday. The staff member who greeted customers as they walked in was extremely helpful and friendly. They have some good measures in place to make the branch covid secure.
July 2021 by Matt Crompton
Went in just to deposit some cash into my account, I had been locked out of my online banking and on a whim asked staff about it. The lady I spoke to was very kind and understanding and did her upmost to get me back online, now the problem is sorted. Very good customer service from all staff i dealt with 5/5.
July 2021 by Jaroslaw G.
I'm pleasured after visiting this branch. Staff very helpful, patient for me even language barrier was no problem to resolve abnormal case.Thank you for your proffesionall service.
September 2020 by Boncho Ivanov
I was waiting 40min after my appointment time and services was very incompitent! I will never go back for theirs services
June 2019 by Danny Lee
Open on Saturdays but no counter service - not advertised online though. Waste of a trip for me.
September 2018 by Maureen Kent
I went to this branch this morning 9th January 2018 with a problem I had with my contactless card the lady who dealt with my problem was very pleasant and extremely helpful had my problem sorted in a jiffy unfortunately I never got her name but I would like to thank her through this e-mail she may remember me saying I would have gone bald if I had tried doing what she did
January 2018 by Maureen Kent
I went to this branch this morning 9th January 2018 with a problem I had with my contactless card the lady who dealt with my problem was very pleasant and extremely helpful had my problem sorted in a jiffy unfortunately I never got her name but I would like to thank her through this e-mail she may remember me saying I would have gone bald if I had tried doing what she did
February 2017 by Darren Wilson
Opened my account with First Direct last year and had to go into this branch one two occasions - once to get cash out while waiting for a new debit card and again to get cash after a machine retained my card. On both occasions I had been informed via phone banking that the branch would know about the issue and would be expecting me. Unfortunately I had to deal with the same very rude young lady behind the cash desk on both occasions, who possessed the attitude of a stroppy teenager and was very unhelpful. Who employs these people? Aren't staff at least sent on a basic customer care course? Wouldn't recommend.
February 2017 by Pat Jones
Fixing an appointment. Impossible by phone. It is all centralised and I just wanted to change the time of an appointment. I was put through to a call centre, where the person could not even make out my post code when I said it. We have just had to change branches from Prescot (closed down) to St. Helens. At the same time my on line banking has decreased. When I eventually get there and see someone, it will be the fourth time. It is costing money. And no service at all.
January 2017 by Billy Turley
They treat you like a customer should be treated.
June 2016 by Vivianne Carvalho
I just love all financial advisors at HSBC. They make you feel like you matter.
