September 2023 by Lynn Wright
We popped to this store on 14th sept around 3pm and the lady who was the baby expert was super helpful! We looked so clueless and she spent ages with us just going over all the prams giving us loads of advice, we feel much more clued up now! We didn?t get her name so I?ve put the time we were there so you can know who she is and let her know she?s doing an amazing job ??
September 2023 by Adrian Fairhurst
Easy to order online for collection.Collection process really easy with super friendly staff
February 2023 by Ella Rae
I?ve bought a stroller yesterday for my daughter, and it was too small for my daughter I?ve tried returning it back today and they said they can?t take it back because I?ve opened up. Well how was I going to find out if the stroller was good enough for my daughter. And that Sarah don?t know if she?s the manager she?s so rude. And racist! Bad staff! ??
February 2023 by Anna Gaborova
Very rude manager and staff it looks like they really hate their jobs . Bad customer serving needs changing .
February 2023 by UghPlease
I?ve bought a stroller yesterday for my daughter, and it was too small for my daughter I?ve tried returning it back today and they said they can?t take it back because I?ve opened up. Well how was I going to find out if the stroller was good enough for my daughter. And that Sarah don?t know if she?s the manager she?s so rude. And racist! Bad staff! ??
December 2022 by Helen Carr
Cannot thank the staff in edge lane enough. We were struggling to put together a bike for our sons Christmas present so decided to take it down to the shop today. They put the bike together for us no issue at all it took a lot of stress off our shoulders and now we are ready for Christmas Day. I don?t normally write reviews but wanted to say a huge thank you x
December 2022 by Chicken Man
Everytime I'm in there I feel like the staff hate me, ik I'm not a kid but I don't see the need to talk to me like ive done something wrong, I don't think I seen one smile and they only say thank you after I do. I get a far better experience buying toys from any supermarket or shop that sells toys I'd expect the one shop selling to mostly children to also treat adults with respect.
December 2022 by K Amesy
Great access & parking at Edge lane retail park.Traditional toy store what has catalogues what the kids love to pick their gifts !Shop has a direct phone line for stock checking or customer service ?..Superb staff
November 2022 by Muhammad bilal javed
I bought a game which turned out to be faulty. Returned to the shop the next day and the manager was very rude. Handed me the game and said go and complain online. Very discriminatory behaviour. I think its my fault buying a game from here as they don?t specialise in games. Won?t return to smyths toys for anything. Will be happy to see this store shutting in future.
June 2022 by Catherine Nye-Pennington
Children's eye light up going in.Floor to roof packed with toys.I said pick one toy.Down first row.Trolley was full.??.
June 2022 by Derin Safwat
I tried to buy a car child seat but one Of the staff spok so rude with me
January 2022 by Ahlam AbuElkhair
Wonderful ????Helpful staff ?
July 2021 by Revathy Krishnamurthi
The staff were looking like me as an alien and I thought it as my imagination! Funny to read so many had the same experience from the above! Why-o-why? Why could a staff can't explain the requirements of the customer in a proper tone? Why should they say "I am just someone here, the actual staffs are in counter to explain you"! Who wants to decide on the counter while billing? Never coming again here!
July 2021 by lee inskip
Great staff , manager replaced my ps5 pad for the faulty one that bought at xmas , iv now brought my bussines to this shop as no way will I ever spend a penny again in the one on eastlancs rd as the manager their refused to exchange it even tho only used it for 4 weeks an had a warranty on it .A BIG THANK YOU to the manager in this store on edge lane.
October 2020 by Jamie Mclaren
Got all you need and good deals. Staff were lovely
