December 2023 by Kayla Smith
Absolutely shocking service received from Matalan head office received within the last 8 days.I'm not sure what is more shocking- the lack of service, or lack of common sense from staff. Particuarly 'Calvin' and 'Nakita'- both 'team leaders', but it seems more like the blind leading the blind.Multiple promises made by both individuals, and none were kept.I received a hilarious response from Nakita whilst speaking to her on the PHONE. She stated: ''I have no means here at the office, to make that call''- I'm not sure if you're aware Nakita, but your currently using a phone to speak to myself? I believe this shows you definitely have the means. What she meant to say was, this isn't our usual way to communication with the other team, and I am not willing to do that.This is by far the worst customer service I have ever experienced in my whole life.Matalan- do better. You could start by hiring people that actually do their job.
August 2023 by Julie Kershaw
Openshaw manchester..manager Ruth selling 70% off items in this section for full price ...looks like a jumble sale..bad attitude all round
June 2023 by Nicky Gerrard
I ordered online on 27/04/23, I waited two weeks no parcel arrived, I contacted via telephone and was told the goods had been delayed in the post, and to expect a parcel in, two to three days, no parcel arrived. one week later again I contacted via telephone to request a refund, I was told it would be processed in two, to three days.six days later I call again as still no Paypal refund??? I am still hanging on the line to Matalan while they look into it but say refunds are taking a long time... WHY Paypal take the money instantly ???My first and last time of using Matalan online
June 2023 by eddie stringer
Shall be contacting disability charities about the Scunthorpe store and their blatant disability breeches
March 2023 by Tony Ward
Not even worth a one star very poor customer service and the so called manager very poor do not how they got a manager job. This is at their KILLINGWORTH store will not be going back to store.
February 2023 by Brian McCrae
A bit untidy with clothes everywhere, due to swapping stock. Summer clothes for zero degrees lol
December 2022 by All Possibilities Travel
Shop is accessible, however the self service checkouts are not at accessible height.
November 2022 by Nicky
Terrible customer service. Countless emails and no reply. They owe me money but won't pay it. I'm going to have to contact PayPal and my bank
November 2022 by S G
Logged a email complaint concerning their customer care and how bad things was .They still have not responded they don?t care when I rang up as they only deal with online and not store . So I can see them going bump soon or within two years time ..
October 2022 by Len Shaw
the worse company i have dealt with for many years no stars for service and lack of understanding and the lies they fobbed me off with.
October 2022 by Katharine Tunnicliffee
Terrible customer service .So bad I wouldn't even give it one star .Parcel missing from courier and 5 phone calls ,too many e mails to count , Facebook messages and still haven't got either my clothes or my 135 pounds .They don't seem to.have an active social media team.as they simply don't reply .I suspect the CS is outsourced to Asia or similar .What you get for that is a customer service team who simply don't care .Do not shop here online or otherwise .It's not worth the hassle
August 2022 by Gail Cheswick
Terrible customer service, ordered items and did not receive them, phoned to get refund and they just kept pushing it on day by day, saying they were waitingfor delivery firm to contact them, just kept sending same email every day passing book on to delivery firm.I will never use them again.
June 2022 by Dawn jean Ballard
My daughter who is anorexic and suffers mental health issues went into matalan in Boston uk. Wanting a skirt for an interview. She approached 2 larger women to ask if they had the skirt in a size 6. ?. No we don?t. No one your size comes here , try the children section ?. Were there repliesAbsolutely disgraceful. It made my daughter feel terrible and very insecure. I will be talking to the manager there about these awful women and head office.
March 2022 by frederick hewitt
This firm is a joke for online purchasing orderd on 25?th Feb for collection In store still haven't received on the 4th March .terrible sevice
August 2021 by Phil Atkinson
Wow. We are ok delivery of a smashed dinner set that the lovely lady from Hermes had taped and Matalan refused the help us, charged for the full amount and left us with 60%of the goods . Refused to replace or refund. Even with pictures. Disgrace! They really do not care and just want your money .
