March 2024 by Yvonne Jones
Visited Jack Wolfskin Liverpool One this morning. The service was excellent. The young man who attended to me was friendly and extremely helpful. He was knowledgeable about the walking shoes I needed. He was informative about how to care for the shoes and gave me a protective waterproof spray for free. It was a really positive experience.
October 2023 by L C
Have never been in store, but found the customer advice exceptional, along with great products that have a good range of colours and styles to suit all needs. I?ve bought a number of Jack Wolfskin jackets, including a couple directly from this store. This was a few years ago and they more than looked after me with regards to offers and price. All done via post. Then when one of the jacket zips didn?t work so well about a year or two later when I explained I hadn?t worn the jacket much because I had moved countries and delayed opening my boxes during the pandemic, they offered to pay for it to get professionally mended without issue. This was fantastic; and the staff were all super-cool to deal with both on phone and email; consistently.They then went the extra mile, because as I continued to move around houses going from rentals to trying to find a home in the frenetic post pandemic housing market, these guys hung on - as long as my jacket did! - for two years. And eventually I have got around to sending it off and have received it back with a brand new Jack Wolfskin zip. Perfect.Thank you folks. You are brilliant. What a pleasure it is to deal with such a patient company. It made all the difference during a really stressful time. And I get to enjoy my jacket now.This store is a fine ambassador for the Jack Wolfskin brand.
October 2023 by thyoob meah
Excellent customer service from Zoe at your Liverpool one branch
August 2023 by Christopher Lewis
Good variety of stock and staff are super friendly.More expensive than the equivalent store in Cheshire Oaks, but on our with other outdoor clothing stores in the locality.Staff will also check if they have extra sizes in the stockroom which is very helpful and I managed to get the size I needed this way.
July 2023 by Tootsam (Tootsam)
Terrible service, walked in and was greeted by a member of staff I said hello, I'm here to buy boots and i started walking upstairs as I knew where I needed to be, and the store assistant used his walkie talkie to let the upstairs staff know that "a female is heading up the stairs now to look at boots" when I reached the top a chap was waiting and before I said anything he said " here's the boots what type was you after" at this point I said none and left it was all a little too full on and in my face I wasn't given the opportunity to just browse and I was wanting a jacket too. I felt like a shop lifter and it's a little rude radioing to upstairs staff, I've never felt so uncomfortable in a store.
July 2023 by john griffiths
Nice good quality outdoor clothing, the staff are now much more friendly and helpful than they were on my previous visit almost a year ago, maybe then the staff were having an off day as we all do sometimes, good sales here too when they have them with some great bargains to be found
June 2023 by Andrew Lee
Excellent customer service today in store, Adam was very knowledgeable and went above and beyond to help me get prepared for my walk up Ben Nevis. Highly recommend.
January 2023 by ian Reid
There wasn't one wolfskin in there.
January 2023 by Gary Bell
Love this shop ????
October 2022 by Julian R.
Purchaced a jacket appro 10years ago. It was an expensive jacket and I was buying what I thought was a high end product from a quality manufacturer. How wrong was I! The jacket has had little use but the lining has broken down. It has turned like dust and just leaves a mess over my cloths. I have contacted them and they have intimated that its 10 years old and to be expected. A realy poor show....Dont buy wolfskin products.
August 2022 by Gaëtan Witz (Skytano)
Very nice store. A lot of products. Nice team supporting with personal service and support. Would return any time to decide on high quality garments for my outdoor time.
May 2022 by Richard Hughes
Very poor quality zipper was always very difficult to fasten, after maybe a dozen wears the zip became detached from the jacket and couldn?t be fastened.Buy North Face next time just better quality.
March 2022 by Ana Green
We are regular to this shop and Adam is always willing to help and advice on any possible solutions for your hiking of ski adventures
March 2022 by A. H
Very nice bargain and friendly staff
January 2022 by Brendan Hammerton
Love their gear. Great service as well, really helpful. Many thanks.