December 2023 by mstrio69
Not sure what you want?? Go in and speak to any of the girls, they do a great job and are extremely helpful and friendly
October 2023 by Susanne Green
Very friendly an helpful staffAlways have good advice and helpful details about your destinations
October 2023 by daniel isaac mcgowan
Ok staff good
October 2023 by Jen C
Amazing staff
September 2023 by Helen Smith
First holiday in 20 years and Heys travel did not disappoint. I was so unsure of where to go and where to stay but Megan was so patient and helpful. I have just come back from the most amazing holiday. It was everything i expected and more. Whilst on holiday i needed new boarding passes due to a terminal change. I e mailed and within 15 minutes i had my new boarding passes with no issues. Great company. I will definitely be back.
August 2023 by Joanne McCarthy
Fantastic place to go and see about breaks away and the staff are lovely and friendly and helpful too.
August 2023 by Terry R
Very helpful staff
August 2023 by A foster
Went in for some travel money, there was nobody behind the counter. i was told to come back in an abrupt manner. I went somewhere else and won't be back
July 2023 by Jonny_ 5_is_Alive
Always helpful and friendly service
July 2023 by Chloe James
I came to Hays Travel earlier on today with my grandmother to exchange some money into dollars in store as she had rang up and confirmed a price over the phone. When arriving in the store we asked if anyone was on the money counter and was greeted with an abrupt response of ?go over and wait an someone will be there? after shrugging off the comment we went over to the counter and got greeted by a really rude staff member who continued to use a abrupt and raised voice at my grandmother when she was using her bank card and informed her that price was wrong and charged her an extra £10 than the price agreed upon the phone. Overall, the experience has put me off booking any sort of holiday with the firm as the lack of customer service is outstanding.
July 2022 by David Colleran
Professional in every part . Staff very friendly .it's our travel agent of choice
April 2022 by Stan Castell
Nice pleasant and helpful team that are in the shop
April 2022 by Lance Jenkinson
Good service
October 2021 by khloe mcnamee
Thanks so much to the girls at hays travel kirkby who are really busy but still go above and beyond for me every time getting me the best deals on my family holidays. Hope you enjoy your cakes girls :)
October 2021 by K M
I've booked quite a few holidays over the years from this shop here in Kirkby. It's changed names a few times and now it's Hays Travel of course - previously Thomas Cook but the girls here have remained the same professional team who are brilliant at what they do!I was in here recently 29th Sept to book a surprise birthday holiday for my partner for October next year 2022.We haven't been away since Sept 2019 and worked throughout all this Covid madness plus it's a big birthday for my partner next year and I wanted to book this as a surprise!I was advised by Paula who was super knowledgable - super professional and super helpful and just top notch at her job.She took me through quite a few options on screen (I'm that old I remember when the travel agent would sit with you and flick through brochures!) and knowing she was very well travelled I asked her "where would you go back to?"Jamaica!Okay, let's look at Jamaica ??I was after an adults only hotel/resort and she knew of just the place ?? Modern hotel, gorgeous rooms, amazing beach and in Montego Bay - 24/7 all inclusive, loads to do nearby and adults only. Perfection!All bookedEmails receivedATOL certificate receivedUpto date covid advice givenThank you to Paula for first class A1 customer service ??Hays Travel Kirkby . . .Highly recommended ??
