November 2023 by Mason & Ablies Adventures
Shocking costumer service been EE Costomer for 8 years , never been helpfull this store , rude , awkward ,joke of a store will be changing to Tesco mobile
October 2022 by G T
Fantastic customer service. Ross was extremely patient and extremely thorough throughout the consultation. Explained everything to me. Really happy and massive thank you to you Ross!
July 2022 by rafe
The staff are nice and helpful. But the problem is EE. I'm not going back to EE again.
June 2022 by James Rogan
Superb staff, scott was helpful and ross went above and beyond to make sure i got my phone sorted after the mix up. Had a laugh with the staff, can't fault them at all
April 2022 by julie elwill
The young lady who served us was really helpful, very polite and explained everything so we could easily understand what we were getting
April 2022 by tenore85
Great helpful customer service from the young man helping us decide on the best broadband package. Thank you
February 2022 by Paul Murray Lynas
Helpful assistant got my phone working in five minutes: amazing the problems that a small piece of paper in the charging port can cause.
October 2021 by Joe Moylan
I tried to call EE to cancel my dad's phone contract, as he passed away the other month, and when I was placed on hold in a long queue, I thought: 'Let's just go to the store in Aintree and cancel it; it will probably be faster anyway.'I went to the store, and the service was really good; I was greeted as soon as I came in and asked what could be done for me, but when I told them the situation, I was told that they don't do cancelations in store, and was given the number to phone that I'd recently just tried to phone and been placed on hold.This was frustrating as it meant this was a wasted journey. It wasn't the fault of the staff as they were lovely, but I suspect that not dealing with cancelations in store may be a business tactic to make it more strenuous for customers to cancel contracts, and I think this is disgusting.When I returned home and called the number, after being on hold for 20 minutes or so I spoke to someone and went through the security checks, only to be told that she couldn't do it there and then, and that someone from the 'life events' team would contact me within 48 hours.This whole process was made much harder than it needed to be, and it felt like on the part of the business and how it's structured there is no consideration for any bereavement, and that this is just seen as any old cancellation.
September 2021 by Peter Webb
Phone shop for existing customers or potential customers, staff very friendly and attentive didnt actually go to buy a phone but came out buying two one for me one for my wife Nicolle was so lovely she got the sale she deserved.
September 2021 by Red lady
Rocco the young assistant was superb, and very patient with my friend who is not phone friendly. So thank you Rocco.
September 2020 by Lesley Smith
I wish to highly commend Nicole from Aintree shop for her patience and talent in helping a not so young person set up a transfer from an old phone to a new one. She was brilliant.
