February 2024 by Geoff Jones
Excellent products at reasonable prices. Friendly and helpful staff.
February 2024 by rosie jones
I love shopping at Waitrose in formby. A huge majority of the staff are friendly and efficient.We were delighted when the free coffee was reinstated and it?s been working really well except that there is only one machine and when it breaks down it seems to be out of order for days at a time, always ?waiting for parts?. I?m sure that a big business like John Lewis can get repairmen out inside a week. The machine was out of order last Saturday, 3.2.24 and it?s still out of order today, a week later with no sign of any repair work being attempted, we shop most days.We do appreciate the coffee, we realise we pay a premium for our purchases but we?re happy to do that for the benefit of the coffee.We think that it might be ?non urgent? in the eyes of the management, but it?s a lovely boost for us.
February 2024 by Jimmy Routledge
I was very amused to see middle class people arguing with each other because of the lack of staff around the too few self check outs. I will certainly return.
January 2024 by Philip Robinson
Waitrose Formby, we'll stocked supermarket in a nice little village.
January 2024 by Adam Youd
Great shop, well stocked and all staff are friendly.
December 2023 by R C
Me and my partner who is partially sighted decided to 'treat' ourselves to Christmas food using a gift card and cash. Last year we went to Altrincham Waitrose this time we made the mistake of going to Waitrose Formby. I have never been so stressed - the fruit and veg aisles were blocked with customer order trolleys - staff were so stressed and I really couldn't navigate the trolley and guide my partner. We travelled 50 miles for the worst experience. Some of the produce was mouldy - the vegetarian sausages were full of slime ... the vanilla custard - 2 large cartons were dated for the next day. The speciality squash was full of mould and the double cream lid was split. It was without doubt the worse experience - it ruined the Christmas shopping experience and sadly continued to do so when we couldn't use the out of date items. Very very disappointed! Very poor customer experience!We tried to ring the store 3 times and the phone kept being put down. We spent over £200 - not acceptable at all!
December 2023 by Susan Buck
Small, not a very big shop,
December 2023 by Pauline Seaman
Sean, in the alcohol section today, went out of his way to help us find what we wanted..
December 2023 by David Adams
Excellent, plenty of stock and helpful staff
December 2023 by Ella Gow
Chris (who was re-stocking the ready meals aisles) was so kind and helpful. When my boyfriend asked if they had any more of the Charlie Bighams Chicken, Ham and Leek pies and he instantly started searching through the stock cage to find some. My boyfriend asked if he could browse and come back which Chris said would be helpful so he can look. Less than 5mins later we saw Chris looking for us down the aisles with a box full of them!Thank you Chris!
December 2023 by Claire Lounsbach
Nicely laid out with plenty of space in the aisle. Shelves are well stocked. The staff are usually friendly and helpful.
December 2023 by Michael Johnson
Very good quality of food and service. Nice clean shop
November 2023 by Steve Davies
Good selection of goods, and a great instore cafe. Good reductions too.
November 2023 by David Hand
I've been in this store twice this week and had to use the gents and the smell inside is disgusting .
November 2023 by Pauline Parry
I find the Customer Service excellent in the Formby Store.In particular Chris who is always polite, helpful and goes that extra mile.