February 2024 by Graeme J
Not the easiest website to navigate around
December 2023 by David Tattum
Carla/Liz have been great so far, quick responses and good prompts for next steps
September 2023 by Carl
Offered on a property on 26th August. Took them until 6th September to let me know that this had been rejected.This was despite the fact that I had emailed them multiple times chasing for an update, and being told by Emma that I would hear back on 4th September.I even received a mail from Liz on 5th September, asking for feedback and whether I?d offer on the property. Despite the fact I had offered around 10 days prior.Awful comms with clients, and clearly awful comms within house
September 2023 by Ann Opperman
The entire team that we dealt with at BAO was consistently outstanding. We had to sell our property while living in another country and the BAO team helped us so much to prepare the property, advise us and once our property was ready, the listing was just right. We obtained multiple offers and the entire process through contract exchange went smoothly. We were always promptly kept informed of any issues and our questions were always answered within the day. A truly outstanding group of professionals that were a delight and fun to work with!! Thank you, BAO.
August 2023 by Tinkerbel tinkerbel
First class estate agent. Carla was outstanding in keeping me updated every step of the way during my house sale. I would highly reccommend them.They are true professionals. Thank you so much!
November 2022 by Ian Griffiths
Brilliant service from the whole team always keeping you updated highly recommend thanks again Ian
July 2022 by Joyce Hutchings
The staff were really helpful in supporting us with the purchase of a house, from arranging viewings to supporting us with recommendations for a surveyor and contractors to provide estimates for work that needed doing as highlighted in the survey. Telephone enquiries and emails were answered quickly and the information was given in a concise way. All the staff I spoke to were polite and friendly. Great customer service. Thank you!
July 2022 by Mark Tyler
Excellent communicators & proactive in overcoming any issues. Carla, Karen and Liz were so helpful throughout the process of purchasing a house in the Wirral. They always returned my calls and were happy to talk through any questions or concerns I had. Thank you for making the difficult process of moving somewhat easier!!
March 2022 by Mark Trigg
Excellent service! I couldn't have asked for a better team. Really friendly, professional and understanding of our circumstances. Thank you so much for all your hard work and understanding. I would recommend them 100%.
January 2022 by Michelle Campbell
Excellent service and helpful staff definitely would use again !!Nothing too much trouble and keep you updated although the sale definitely would recommend 5 Star
November 2021 by Dean Salmon
Just bought through BAO and they were so attentive. We were updated every step of the way and emails repsonded to immediately to keep us up to date. Thank you so much.
October 2021 by Andy Gaunt
As Estate Agents go, the team here are the most honest, trust worthy and dedicated that you can deal with.They are extremely thorough and see the sale/purchase process right through to completion with one point of contact.I couldn?t recommend them highly enough.
October 2021 by Gary Ross
We had a few agents around to value our house and all talked the talk, you know the "we'll have people queuing up to buy this, infact, I have 4 people I can have round for a viewing today" spiel, but it was only Rob of BAO that actually had us a viewing within an hour of him giving us a valuation. The couple came round as soon as I told him it was fine for them to come and have a look and the next day we accepted an offer off that same couple, we couldn't believe it! The house had sold straight away without any for-sale sign or advertising etc simply because BAO were on the ball from the get go and already had the right buyers in place.We also bought our current house through BAO and again they were brilliant, they really are a cracking team, really professional, courteous and down to earth. There are slightly cheaper agents out there but really not by much, not so much so that I'd go with anyone else because I know with the team at BAO Prenton I'm getting the best service possible.
September 2021 by Megan Blakely
We had a wonderful experience dealing with BAO amidst a very stressful market. We were the buyers in this case, but they were always happy to help and facilitated our purchase under a tight time crunch. We felt we could rely on them for information and support throughout the process. Everyone at the Prenton office was amazing, but special thanks for Liz and Carla for all the assistance! As we said to them, we hope we don't have to move again, but if we do, we would absolutely go to them.
September 2021 by samkevsamkev
Had used BAO several years previously to successfully sell my family home. I was delighted to find the same team in place all these years later.As before, BAO were very responsive from the start, giving me advice on the current market and being realistic with the sales price. They also helped me find a very good conveyancing solicitor.Within three days of the property being on the market, we had an offer. Lockdown 3 intervened but nothing stopped BAO ( in particular Carla), and we sold the property without a hitch.This was the easiest sale I have ever had. I can?t tell you how grateful I am to Carla and the team for their excellent service...it is so important to have someone at the end of the phone (or email) who you know is battling away for you.Thank you all once again BAO.
