March 2024 by Andrew Michael
Firstly if Costa read reviews and actually cared about this branch then they would have spared me this excruciating Customer service experience . The infamous Manager who has a serious negative review following sadly served me and delivered her usual disrespectful, vile, whispering, eye rolling, hateful, curt delivery. Challenged her openly and asked her if She had something to say to me rather when whispering rude conversation about me to her colleague who was preparing my drink as it was plain I was not happy with her attitude. She refrained from elaborating. I visited this branch as I am a regular visitor to other Costas who are obviously not related in the manners stakes to this shocking place. I shall not be returning and if I was not caught unaware of this persons presence when entering then I would have made a quick exit before it was too late. Appalling and inconceivable that this place stays open with the current Management ( the person preparing my drink was not rude ) . It was empty other than 2 other Customers, I wander why?
February 2024 by Paul Buckley
Put off by the staff. Roxie is rude, felt like we were interrupting her from her mobile phone and cake which she was eating behind the counter.
December 2023 by Lee Reynolds
The most miserable and unhelpful staff I've ever came across in a Costa.HAPPY CHRISTMAS ?
November 2023 by Dale Codling
The drinks are amazing, and you are met with amazing customer service and a clean
September 2023 by Cheryl Deignan
All good will call again
September 2023 by sudhir shrestha
Very unprofessional service. I do understand it was busy but being rude is not an excuse.
August 2023 by Amber Thompson
Beautiful clean cafe , pleasant staff.Vegetarian options: Plenty of choice/optionsKid-friendliness: Absolutely
August 2023 by June Munday
Place is quite shabby and dirty, definitely needs a revamp.
August 2023 by sufian ahmed
Very good place to have coffee. I found very good services. Food also delicious. Atmosphere also neat and clean.
July 2023 by Karolina J
I?ve visited this place on a few occasions, and this will be my last. Each visit I was served by a woman with blue hair, who I can only assume is the manager. She?s unbelievably rude and unpleasant with people in the way that she talks. I asked for a particular drink and she laughed out loud and said ?that sort of drink doesn?t exist?.. I?ve been here with my family members ordering several drinks around an hour before closing and I could feel she was annoyed at our presence and that she was trying to close the shop and get everyone out the door asap- even the sandwich fridge was covered up so people don?t purchase anything to which they have to heat up the food.I can only assume everyone else in the reviews is talking about this woman- whoever the owner is needs to put measures in place before people start avoiding this location.
July 2023 by Gita B
Who is this manager,the woman with purple pink hair? She has no customer service skill whatsoever! Came to have a coffee with my family today, it was just after 4pm,as soon as I started ordering, she said she wont serve us in a normal cuo,just takeaway cups,as she is closing the shop in 45mins!!! The shop was blasting AC to the degree that customers sat in their jackets on!! She was rude,you could sense that she wanted us to leave asap,she even had a sarcastic comment about me trying to pay by card but machine didn't work,making it me to feel stupid like I havent seen these machines before... Awful! Whoever owns this shop ,guys this woman is driving yiur customers away,read the reviews!!! Terrible,will bever visit thisnplace again!
July 2023 by Vraja Dhamananda
I love to have a little time out there.
June 2023 by Fidelscastrol
Firstly I asked for a cup of water as given by every branch in the UK that I have frequented. I visit Costa in the UK on average 6 times a week includes 2-3 visits per day, but he the girl said 'no unless u have your own cup'. She couldn't spare the plastic cup. My latte was the worst I have tasted in 30 years. It was like water, so flat. Very bitter taste. I returned to the counter as sat nearby and said bit more milk less water please. She argued saying "it has milk in it". No chance of your stirrer standing upright in this latte although I did not expect or ask for that. Anyway after being treated with incredulity and more milk added, it still tasted poor. It appeared she was rushing to close. Anyway absolute rubbish customer service. Enough to make you think about not going to Costa. I would certainly not return to this branch..
May 2023 by Blériot 53
As good as any Costa establishment we have visited.
May 2023 by Mrs b
????? We find the manager lady quite rude (& the staff trained this way too). Not the best Costa to recommend. Unfriendly, unhelpful ? out of all the Costas we've been to nationwide this is far the most unpleasant. Costas usually have a pleasant ambience ?