February 2024 by Mick?s Wanderings
Superb staff in this branch
February 2024 by lyndsey saunders
Such lovely staff!!! they sang my partner happy birthday and had a laugh with us they were ever so friendly. They will always be my first choice, it was a real personal touch.
December 2023 by Chris Darley
Bought a wedding ring from here . 6 years later one of the 3 diamonds falls out . Return to shop to get a quote . It's sent away and takes 6 weeks to get a quote for the repair . Then another 6 to 8 weeks to repair it . Once back at the shop on collection it was noted the replacement diamond has a black centre to it . The shop keeper agreed you could see it with the naked eye . Off it goes back to the repairer again . 6 weeks later told it's a natural product and it is what it is . Suggest if that's the best they can do , take the diamond out and I will have a refund . Lincoln branch says they have no authority to do this . End up talking to head office . They reluctantly agree this course of action after they admit they are not able or willing to do better . 6 weeks later the ring is returned to the shop without the diamond . A whole summer is wasted with a poor outcome. Take it to my local jewelry shop , hoppers in Bourne . Explain the problem I have been having , they assure me the repair will be an exact match to the other diamond . 3 weeks later the ring is fixed , spot on job , for the same price as Warren James. Best to avoid warren James they are full of the sales hot air patter and no substance
April 2023 by Stuart Cowell
Excellent customer service from Lois and Matt. Went out looking for wedding rings, other high street shops were no where near as passionate about asking us about our day, plans and ideas. We only planned to look today to get ideas and inspiration. However we were so impressed with what we looked at decided to make the purchase there and then. 5 out of 5 for customer service and price. Thank you.
January 2023 by Andrew Morris
There are a couple of things regarding this jewelers.Although they say that the items are sterling silver, a lot of the items are not hallmarked, so the only way someone would find out, is to get the items tested.Most people would automatically look for a hallmark if it is claimed to be silver, but because some items lack a hallmark, there is no real prove it is genuinely silver.On some earrings, the backing clip has a hallmark, but the item itself doesn't have one which is an issue, as you can buy silver backing clips, so one of these on an earring doesn't really prove the item itself is actually silver.There are other items being sold that doesn't have any hallmark on them, so unless tested, a lot of people might assume they are only silver plated, & not actually silver.One lady said that under a certain weight, a hallmark doesn't have to be put on an item, BUT, as a Professional Jewelers, they should ensure items they sell are actually hallmarked.I have items smaller, & lighter than the items I bought, & they have a hallmark on them, so there is no excuse for a Professional Jewelers not to have their items hallmarked.The other point on this, is that a lot of their jewellery is so light & thin, that it is basically worthless, & if someone decided to sell the item, they should do it privately, because silver doesn't make much, & shops would pay very little for it.Some of this shops Retail price is quite high, but the actual silver value, is very low.People should keep their reciept safe, as if someone questioned any item because there is no hallmark on the item, then the receipt is proof the item was bought new as being sterling silver from a jewellery shop. .
January 2023 by Bunny HopHop
Friendly helpful and good knowledge will use again.
November 2022 by anne brown
Friendly staff. Excellent selection of mid - low price jewellery. Parking not on site. Wide doors but wheelchair users may need a hand to get into shop from the ground level
June 2022 by Vicky Storey
Popped in for a thumb ring and Matt was really helpful. Even though the branch didn?t have what I needed in stock he took time to get me measured and help me find a selection. Then advised me to order online and wrote the codes and size info down for me too .
June 2022 by s humphreys
Lied to get a sale, told us that we could get a refund if the item wasn't suitable, but on returning one as it was too big they then told us they only do credit notes, we asked about the refund before the purchase so very disappointed.
May 2022 by Sonia Saville
They said we could get a refund on 2 of the items we bought if not suitable, when we returned 1 of them we was told only a credit note could be given they don't do refunds, so to get sale they lied, Did contact customer services they are not interested, also ypur credit note lasts 6 months and can be only used at that store ,No signs in store stating no refunds and the staff don't tell you very poor service, check out all the bad reveiw so obviously doing to to a lot of people.
December 2021 by Lindy Harrison
Just bought 3 rings for myself, mum and sister, a gift from my dad who is struggling with his health. Amazing staff and service, I would personally like to thank you all, a credit to your business ??
December 2021 by Jo Longhurst
Excellent staff, friendly and very helpful. A credit to the store
April 2021 by Jacqueline James
Polite and friendly service, a little OTT with their coronavirus precautions, so no in-store browsing.Good value
September 2020 by Kristina B
They have a massive clearance on and my boyfriend bought me this amazing ring xx
September 2020 by Jordan Hallett
Lovely service the staff are so friendly and also there if you need help
