March 2024 by Jacqueline Clawson
Good service but the fitters were fantastic couldn?t have a fretted service from Scott and sonJackie/lee
March 2024 by rndhlovu07
From purchasing the laminate flooring to competition of installation, I have been very happy with the service. My new house looks amazing and the installation was done amazingly and honestly have no complaints.
March 2024 by Sally Wilkinson
Plenty of choice to suit all budgets. Advisor was helpful with assisting with product info and recommendations.
February 2024 by Dee John
Brad was informative and helpful
February 2024 by amanda hayles
Friendly staff good price
February 2024 by Becky Benyon
Friendly and helpful staff, not bad prices either.
February 2024 by David Burnett
Very caring and understanding
January 2024 by Gillian Coulson
Visited for a carpet cut off for our bathroom, got a nice one at half price. Very pleased with it ?
January 2024 by John Dickinson
I am writing to express my deep dissatisfaction with the flooring installation services provided by your company. Unfortunately, the entire experience has been far from satisfactory.The initial floor installation performed by your assigned fitter was of substandard quality, necessitating a replacement. Following this, we had to engage with your customer services to raise a formal complaint. While we appreciate the Branch Manager's efforts to rectify the issues, the poor workmanship persisted, leading to the eventual decision to replace the entire floor.This prolonged process spanned several months, causing significant inconvenience, not to mention the financial burden incurred due to the operational disruption of our home-based business. We expected a seamless and professional service, but the continual issues with the floor installation have negatively impacted our time and resources.We trust that United Carpets values its customers and their satisfaction. We urge you to investigate this matter thoroughly, ensuring that corrective actions are taken to prevent similar experiences for other clients in the future.
January 2024 by Nicky Dawson
Moved house back in Feb, had nothing but issues with this company. So many mix ups with what we had chosen and the measurements the person took. But all was ok, we wasn't extatic but had flooring. Although we was missing some of our wall that the fitter so kindly took off and left. The shop gave us £60 compensation. But whatever, so months go by. The vinyl and carpet are coming up. The very expensive vinyl which we was forced into buying as "it was better for our floor" has now changed colour, I can only assume it was the carpet spray that was used to stick it.The carpet has discoloured and gone very flat, the underlay is faulty and has plastic balls in it that you can feel when walking around. So for £2000 I feel like we were ripped off. Was told to email the head office and have heard nothing back so will just have to accept the loss. But be more wary when using this place and also make sure you get the carpet you chose!!
December 2023 by Vivienne Barlow
Attentive service & fair prices
November 2023 by Simon Young
Love the shop, 3rd time I?ve been back to kit out a full house - competitive pricing, always treat you well - look forward to getting this lot fitted and doing more business in the future!
November 2023 by Karen Pacey
Excellent service from start to finish, carpets look fantastic now down in my house. Ryan was very professional and friendly would definitely recommend . Thank you for all your help .
October 2023 by James Robbins
10/10 Service delivered by Ryan. I visited many shops looking for a bed today, and the service received here was a way above its competitors. From the moment of walking in, to walking out, we were made to feel welcome. There was no predatory sales tactics, and instead we were shown only products that matched our requirements and budget. Highly recommend.
September 2023 by BennTheHuman
We already knew roughly what we wanted when spoke to Brad at United who gave us lots of options that met our description. We picked out what we wanted, got an excellent price, and it was all then installed over multiple days (at our request to move all the furniture around!) to a very high standard. They couldn?t have been more helpful and I couldn?t find anything anywhere near as good for the money. Every carpet replaced for less than we thought possible. We?ll be using Brad and his team again!
