February 2024 by Constantin Neagoe
I recently had an incredibly frustrating experience with EQVVS and felt compelled to share my disappointment with their appalling customer service and refund policy.made a purchase from EQVVS, and unfortunately, the product did not meet my expectations. Naturally, l initiated the return process, expecting a straightforward refund to my original payment method. EQVVS insisted on providing me with a gift card instead of refunding the money directly to my bank account.This decision is completely unacceptable and, frankly, a clear display of disregard for customer satisfaction. I am baffled by the lack of flexibility and understanding from EQVVS when it comes to resolving customer issues. A gift card is not a suitable substitute for a cash refund, especially when the fault lies with the product or service provided by the company.Not only does this policy demonstrate a lack of commitment to customer satisfaction, but it also feels like an attempt to restrict customers' choices and force them to spendmoney within their store. As a consumer, I expect the option to receive a refund in the same manner in which I made the payment, as is standard practice in the retail industry-strongly advise potential customers to think twice before making a purchase fromEQVVS. Their customer service and refund policies are severely lacking, and it's clear that they prioritize their own interests over those of their customers. I will certainly be taking my business elsewhere in the future and caution others to do the same.
February 2024 by Simon Palmer
Awesome place for top name brands. Very helpful staff as always
January 2024 by JSD
Great family business
August 2023 by Jason Burnige
Some really nice stuff in here, always call in when at Lincoln, a few bargains to be had too
July 2023 by ross Macdonald
Great service as usual, great shop??
June 2023 by Josh Martin
I LOVE EQVVS and have been shopping with them for 3 years.Went in store on my Birthday to do some Birthday shopping and purchased a Versace Jeans Couture sweatshirt.The customer service from the staff here is first class, and I was the only one in store and the staff were so welcoming and polite and also, knowledgeable about the luxury brands they stock too.As I was the only one in store, it felt like a true luxury experience as I felt as though I had the shop to myself (a bit like what Harrods do with personal shopping), as I happly marvelled at the luxury brands they stocked.I love my new sweatshirt, and I can't wait to wear it during the colder months.Thank you EQVVS for making my Birthday a happy one. ????
May 2023 by Jonathan Harvey
Advertising pay with clearpay but you cant ??
March 2023 by Gash Robertson
Great customer service and support fast to respond quickly and ensure that your happy and looked after will definitely use EQVVS again
February 2023 by Chloé J.
Friendly staff and great advices on the brands if you're not sure what you are looking for
January 2022 by Spencer Watkins
Always in there friendly staff
August 2021 by Jason Wood
Great and friendly service by Knowledgeable staff
July 2021 by Danny Norris
Huge range of brands, staff are always friendly, ace service!
February 2021 by Beth Fraser
Fantastic range of designer clothes, fast and reliable delivery. Excellent customer service, have also visited the shop many times and the staff are so friendly and helpful. Highly recommend EQVVS.
February 2021 by Naz Marshall
Ordered ugg boots online and got them with 2 days fast delivery and size was perfect happy and fantastic 20%discount awesome thank you eqvvs.
February 2021 by Jack Creasey
Great instore experience! Also fab online with free delivery available and Klarna!
