January 2024 by Dorinda Hawkins
So happy with the service today at DFS in Lincoln! Thank you very much for all your help, and the coffee too. Muchly appreciated.
December 2023 by Natalie Thacker
AVOID at all costs.!We are almost a year in after ordering our sofa from here! 1st sofa damaged beyond repair! Had to keep it until they had another made! Second sofa delivered still damaged and not accepted, still awaiting any sort of response from the Lincoln manager regarding the faults, made an appointment to come out and look at the damage then cancelled. Every time we ring the call centre we are told that the Lincoln manager has stated they have tried to contact by email and telephone all yet we have nothing our end so it is just excuses.! Absolutely disgusting customer service! We are making weekly calls to the call centre and still getting nowhere now having to seek legal advice to resolve the issue and having to cope with a damaged sofa after paying over £3000! If I could put -?? then I would!
October 2023 by Dave Bennett
After calling to confirm they?d be open this evening I turn up and find the doors locked and nobody home
August 2023 by Yvonne Pattinson
Really good choice and actually value for money.
August 2023 by Pete Baines
Personally we had a great experience buying some new sofas. Aim to get the manager, Mark, he was fantastic.
August 2023 by Secure John
No one approached us the whole time we was there.
July 2023 by Bridget Danylew
A good variety of different colours, models and the staff are helpful but not pushy will be going back to order a suite
July 2023 by Sandra Cash
Sale on at moment so great prices friendly staff are and only 6week wait
June 2023 by nathan rippon
Polite staff and plenty of designs to choose from.
June 2023 by Brian Batho
A Big Thank you to Andy at DFS Lincoln,from walking in the Store ordering are New 3 piece suite to leaving it was a 5? experience Thank you...
April 2023 by Jacqueline Turner
Great range of furniture, from sofas to dinning room to beds. Check out the sale area at the back of the store. Some serious bargains to be found. Staff friendly and helpful and not too over bearing, but just enough to maintain an interest in what you may require.
March 2023 by DVG Go
Worst customer service transaction I have had !!! Such rude representative! Paid over 2 grand for a sofa , only to be spoken to like that.
March 2023 by Grant Bird
Quality of sofas has gone down. Also customer services in the store was terrible, only 3 staff were working, and after waiting for over 30mins to find a member of staff ( it wasn't due to being busy) his attitude was poor, and didn't know his job.
February 2023 by Rod Stevens
On deciding that my current 3 and 2 seater settees were getting ready for renewal and having bought them from DFS fourteen years ago, my first point of call was retuning to DFS again.I had perused the DFS website and had a couple of settees in mind before going. I do like to see and test for comfort without being pestered by sales staff. I wasn?t disappointed, I walked in and must have looked a bit lost and was approached by Andrew. He introduced himself, I asked him if they had the settee model I was interested in, he said yes and showed me where it was, he then said that he would leave me to look but if I had any questions, to give him a shout.I was left to peruse the store without being followed around, great. I finally found a settee that suited me, incidentally, not the one I had originally gone in to see. I approached Andrew who was extremely helpful and explained clearly a number of questions I?d had. He then left me to think about a purchase. Once I had decided he carried out the order paperwork, explaining the procedures as he went along. My order placed I left the store pleasantly satisfied, a straightforward and enjoyable purchase. Now looking forward to delivery when my order is completed. Thank you Andrew and DFS. I wasn?t disappointed with my first DFS experience in 2009 and wasn?t this time with my second in 2023.
February 2023 by Nat Sweet
Great store. They don't pressure sell to you, and leave you to enjoy your time looking for sofas, but only to answer questions when they do arise.
