January 2024 by Charlotte
While the food it's self is fine, standard across costa, every single time i have ordered on uber eats from this place they have gotten something wrong. The first time i ordered a sausage roll and they instead gave me a sausage bap. The second time I didnt even get my order and had to fight support for an hour to get a refund. This most recent time my drink was placed in the bag almost sideways and nearly spilled while also missing two out of four of the items i ordered.
December 2023 by Melvyn Ashton
Great service great staff nice and clean quick
November 2023 by B4215TUcraigs
First visit to a Costa and unfortunately this branch was out of stock of numerous items my self and family wanted to purchase, no standard white sugar no sprinkles or Marsh mallows for hot chocolate etc.
October 2023 by fbglove
I like this place, but wish their sandwiches were better. They really need more filling. My tuna melt hardly had any tuna in it (mostly cheese) and my husband's ham and cheese only had one thin slice of ham (with too much cheese) in it. These sandwiches need improvement. Good location and efficient staff... very busy.
July 2023 by SimonLH99
I know it's not supposed to be quality, but blimey the Mocha here is so bitter and burned the aftertaste will haunt you for days.
July 2023 by helenrB1376GF
Marginally quicker service than an M and S cafe, so in other words....SLOW. Customer service leaves a lot to be desired.
May 2023 by Dave London
I admit, the wife and I are not the biggest fans of Costa, and will usually support the local independent coffee shops first, but this store is pretty much on our doorstep and having recently moved from the dark, dingy, and run down store into this nice bright new store we thought we'd give it a go. We were served quickly and the coffee was good, used our own cups thus getting double reward stamps, so that's a good incentive to not use the disposable cups, service was good with polite staff. Only issue that resulted in a lost star here, was a good few vacant tables still had the previous customers cups left behind and the staff seemed too busy to clear them... Other than that it's a nice place to sit and have a drink.
April 2023 by Tim Price
Just opened new Costa shop larger than the old one. Good service and coffee
April 2023 by A B (AB)
Impossibly slow. Made a click and collect order- wasn?t ready and after 5 mins it was cancelled. Therefore Costa app pointless. Staff close to retirement in efficiency
April 2023 by Sandra T
No! It doesn't close in 30 minutes. It closed AN HOUR EARLY half an hour ago. I checked their website which stated 5pm today. Later times printed on the door of the new store! Do they want any customers? This happened a couple of months ago too, at their old store down the street! There was a young woman behind the counter today so I knocked on the door. She looked round and yelled "We're closed', which I did kind of gathered from the locked door. I have tried contacting Costa before and they make it pretty impossible. I don't get out much and made a special effort to go to Costa today. I am very disappointed and wonder how to find out what their opening hours actually are.
March 2023 by Casie Tola
Nice place to have a sit down and a coffee after shopping or the gym. Friendly staff and gave excellent service.
December 2022 by Dave Lewis
Jamie and his team are excellent. Polite, smiling, and above all friendly. A highlight to visit daily. Keep it up guys.
December 2022 by Kim thompson
Ordered from Uber eats 12 items only received two !!!! No number to contacts!!!
December 2022 by Connor
If I could Mary a shop ... It would be Costa I love you
November 2022 by Margaret Shove
Went into Costa at Bourne, in a bit of a state needs a revamp, wallpaper peeling off walls,generally tired looking everywhere, very dark needs better lighting, cutlery stained, no toasties left, coffee was good though, seemed to be understaffed