June 2023 by Tim Foster
Quick service for click and collect. A miserable person on the checkout! Cheap but not cheerful!
June 2023 by Jakub Pavec
Good place for building materials.
December 2022 by Sarah Miles
Fab location with plenty of parking. However please tell your staff that even if they don't 'man' the click and collect department the polite thing to do is acknowledge my presence and perhaps stop the private conversations. I waited ages without being acknowledged. So rude ?
November 2022 by Shantelle Singh
Well stocked, well organised store, with reasonable prices. Customer service is somewhat lacking, with staff being unable to advise- or when requested to check stock/assist you they act somewhat inconvenienced. It would not deter me from shopping here, as I do my homework before I leave; but if you prefer to receive advice from somebody in the store, I'd steer clear.
November 2022 by Simon T
The service and range was excellent until you reach the point of no return. Our kitchen failed to be delivered twice, items we ordered months in advance were out of stock and all this was discovered after our kitchen has been ripped out. We were required to find alternative products in a couple of hours and were offered refunds on the missing items with replacements paid for. Weeks after the kitchen is finished we get the bill and no deductions. Customer service never responded to a single email or complaint through out the whole process and when we finally get through to a person by making enough noise we are told the refund will not occur because our kitchen wasn't delayed. Once they have your money they will pull out of previous agreements and write you off. Do Not Use.
November 2022 by kevin ballard
Great shopping. After stroke I was to take easy, and the nice lady at the till was perfect. Thanks again. You do a great job. 5*
November 2022 by Ella Munn
Thank you massively to Paige at your Wigston branch who has been nothing but helpful sorting my delivery out as I stupidly sent it to an incorrect address! I really appreciate her time and effort and the lengths she has gone to to help and keep me updated. Thank you again Paige you are a credit to the Wickes brand x ?
November 2022 by K D
When I'm shopping for any items from a DIY store or builders merchants it's very easy to pre judge what the customer service will be like, not that it's common place for the staff of these types of businesses to be more interested in chatting with the fellow workers and just uttering the occasional grunt when answering any question a customer may have, though let's be honest some of the well known stores do employ staff with such attitudes, but what a difference at wickes in Wigston Leicester, I've always found the staff to be polite and approachable. Today was no different and I would like to praise one young man known as ash for being very helpfull, I asked if any trolleys were available to load 12 bags of building sand, he said no problem give me a few minutes and I'll find a trolley and go and load it for you, then he pushed it to my car and loaded the bags for me. I hope the store manager reads this review, although I can be quick to pick faults with products and staff members when required, I am also aware of how important it is to sing the praises of good staff when its deserved . Five stars to Ash for exceptional customer service.
November 2022 by Topcat
Nice sized carpark. Designated parking spaces for trailers. Nice, bright DIY shop. It is only a small store so doesn't stock a wide range of products. I usually find what I need though.
November 2022 by T White
Nice little spot for a wickes. Good parking, store was set out well and clean and tidy. Would recommend might be my regular instead of B&Q
November 2022 by Kuldeep Bains
Good product, however very disappointed in after sales. Wouldn't even consider the return of a perfect sealed product a few weeks outside the 30 day window. I was told by the wickes central team this was at the managers discretion. Spoke to Gordon who was apparently the manager and he dismissed accepting the return outright. Very disappointed in Wickes, particularly as Wickes were very happy to accept my purchase of door a few months back and cancel my order as they had oversold the product. They expected me to understand and accept they had made a mistake. Surely, should show the same courtesy to the customer. Poor form.
November 2022 by A Mann
Large store, plenty of parking.Bright and cleanGood range of productsStaff friendly and helpfulSome of the products are quite pricey, worth shopping around
November 2022 by dave hill
On line stock needs audit. Showed item to be in stock, but wasn't. Needed a 14 mile round trip to the next available wickes in Thurmaston.
November 2021 by Anna Kociemba
Unfortunately not the best experience. Stock arranged in a misleading way. Mixed prices. We asked to speak to manager-Harry appeared to be rude saying it's not his fault someone put the Stock in the wrong place and the prices are wrong. Sunday 1/8/21 am
November 2021 by kev hobbs
I got all I needed and signed up for a trade card as well. 10% off the bill. That will do.
