November 2023 by kai Johnson
Anil was a huge help to me and he knows his craft very well
November 2023 by Rohmi
Excellent team works in moss bros. Anil did a stella job helping me with a custom made suit for my wedding. Made sure I got just what I wanted, took me to the tailors to ensure it was the perfect fit. Went the extra mile with the whole process, couldn't have asked for anyone better to help me with my suit! Excellent gentleman! Thank you Anil!
October 2023 by Alex Mansfield
Meticulous professionals with a great eye for detail. They helped me find the perfect suit and tailored it to fit me better than anything I've ever had. If you're looking for a nice shirt to a custom suit they are the place to go.
September 2023 by Kian Crouch
Quality suits and very helpful staff, especially Priya who helped me find the perfect fit.
July 2023 by Steve King
Great service by Anil and Priya!Over the moon with the suit I had made and Anil and priya both worked closely with me to ensure I was happy and chose the right fit/material.5 star service
June 2023 by Jamai Robinson
Recently purchased my first tailored suit from here, and had nothing but a lovely experience.Had all the advice needed so I was aware what to buy, and also help with the best tailor to use nearby.Will definitely be returning for my next purchase!
June 2023 by Jon Crossley
These guys and falls were a fantastic help to me in sorting out some suits. I have very little experience in dressing up smart and they made the whole process incredibly easy and fun. Their helpful advice has meant that I now have my first tuxedo that looks awesome! I'll be going there again when I need more suits and I recommend anyone else does as well.
May 2023 by jon & Caroline calender
First impressions count, I would highly recommend Leicester Moss Bros, made to feel very welcome as soon I came into the store. The store look very presentable and great range of suits and shirts.The store was very busy, but felt welcomed as soon as we walked in the store. Great service from all the staff including the manager , very friendly and professional service.
May 2023 by Tim Fahy
Kieran in Leicester was professional and friendly and took the time to make sure I got a suit that fitted really well. Bought one suit last month, got lots of compliments on the quality and fit so bought two more colours from the same range.
May 2023 by Mo
Visited the store twice in a space of a few weeks and on both occasions Customer Service was Excellent. Served by Priya on the first and Anil i believe on the second visit. Listened Carefully to what i wanted and delivered to perfection. Thanks Guys, will definitely Use you Again in the Future should i ever get married???
May 2023 by RS
Update: this complaint has now been dealt with by the area manager! T h a n k y o u !AVOID AT ALL COSTS! - COMPLAINT HAS ALSO BEEN SENT TO MOSS BROS AND I AM YET TO HEAR A RESPONSE SO I HAVE NOW EMAILED THE CEO!We arrived at the Leicester store at 14:22 and left at 15:43 on Sunday, April 23, 2023. I am disappointed in our experience and customer service. We walked into the store and asked an Indian man for advice on what groomsmen should wear for their wedding. We then asked what kind of greys they had, and he simply pointed to the suits and said they were on the rails.He was helpful in the sense that he would hand us suits, but when we asked for advice, it seemed as if he wasn't really interested and just wanted us out of the way. I'm not sure how Moss Bros works, but when we've been to other suit shops, my other half has been measured rather than simply handed suit sizes.To be completely honest, the impression i got from this man was that we were just wasting their time and trying on and will not pay.It's not a good feeling, especially since Moss Bros is supposed to have a good reputation.We paid over £500 for a suit, including the shirt, waistcoat, and so on, and we should not have been treated as if we were time wasters.When I approached the tills, I mentioned that we had received a 10% discount because my father had been in there the day before and had received an email. (Screen shot attached) After showing them this, the Indian man then called kieran (I think) down to the tills and he was quick to point out that this is only an online offer, despite the fact that the email my father received did not state this.--The email states to enter your name and come to Moss.Now, to me, that sounds like you can turn up at the store and redeem the 10%
April 2023 by Nick M
Arrogant store manager with limited customer service experience / skills. I purchased 5 suits from Moss Bross on 10/12/2022, spending £1,500. After wearing one pair of trousers for the first time on 14/01/2023, I noticed that the inner leg seam was not sewn. It was, in fact, held together with safety pins. I took the trousers into Moss Bros Leicester who refused to replace the trousers stating that they were out of the 28 day returns period (which, as stated on the Moss Bros website, does not apply to defective items). The store manager, Anil, was arrogant, unhelpful and showed no interest in finding a customer focussed solution. I ended up purchasing another pair of the trousers and was told I should either go to their Birmingham store or contact their online customer service, despite having purchased the original suits in store. This negative review is not because the problem arose in the first instance, but how it was dealt with by the unhelpful store manager at Leicester.
February 2023 by Panda H
Highly recommend, spoke to the guy Anil (sorry if it is spelt wrong) . He was very knowledgeable, knew his stuff from bow ties, colours, suits, trousers and so much more. Thanks for going that extra mile for my brother and family.
February 2023 by M Bham
Very arrogant staff, staff were practically pushing me for a sale before even trying on any suits, this included taking my chest measurements before I had even decided a colour, which was highly unprofessional and came as a shock. No composure and not what I expected from this outlet. Just because staff may know what suits look good (in there opinion) doesn?t provide an excuse to dictate or bully a sale, a suggestive approach would have been much better, with an opportunity to hear what the customer actually wants. Upon purchasing my wedding suit we returned it, as the jacket size was too small, and will gladly look elsewhere now and will definitely not be going to the Moss Bross in Leicester again.
December 2022 by Daren Masters
June 2022 Moss Bros High Cross Leicester supplied all the Tuxedos for our daughters wedding. The supply and fitting service was second to none, Absolutely flawless.Just been back in today as there was a great suit that I had my eye on and a big thank you to Anil who again goes above and beyond with exceptional customer service and nothing seems too much trouble.Outstanding service Highly recommended A+++++
