January 2024 by Ariaz Abdullah
A Emplyoee Called Ben gave me extra mini bites since of my politeness surpursly 12 mini bites for 4.39 pounds! It's Affordable The Atmosphere was kind of good the service is good Nice Drinks for options. Thank You Ben! Thank You Milles For MalingMg Day! OOPS I edited my review and lost my replie for milesOops!Kid-friendliness: Its Just Kid Friendly!
December 2023 by Mehmetim Denizim Yukselen
The staff are always very friendly and the cookies they serve are always fresh and delicious.
December 2023 by jum bob
Ben today was magnificent! He gave us extra cookies, gave stickers and was extremely nice. Give this man a raise!!
December 2023 by Becky Mills
Visiting just a couple of days before Christmas we thought getting a giant cookie cake was optimistic. Marta K not only made us a double giant cookie but personalised it with writing and even managed an absurd request for a silly picture too - and insanely it was ready in half an hour. Thank you, thank you, thank you! Will be back for many more birthdays! Highly recommend!
December 2023 by alia abc
Absolutely great service! Staff member, Ben, was lovely, enthusiastic, and overall fantastic customer service! Thoroughly enjoyed the process, will definitely be going again. :)
December 2023 by Lydia Waite
The most delicious cookies! Luke was very helpful in designing and creating a perfect personalised giant cookie. Everyone loved it, thank you Luke! Already looking forward to ordering another ?
December 2023 by Alan Hutchison
Visited yesterday and was served by Aga with excellent service, good knowledge of the cookies. Even took time to talk to my children. They loved the cookies. 10 out of 10 ??
December 2023 by Samantha Horne
What amazing Cookies, I?d take a photo but they didn?t last that long, this was my second visit, served by Luke, such fantastic customer service, will definitely be returning.
December 2023 by kamila
Fantastics Quick service Staff very helpful and ask about my allergies And that is important for me Definitely recommend to everyone Thank
December 2023 by Jessica McMaster
Thank you Luke for such great service and a delicious cookie for my Mum's Birthday. Will definitely be back for birthdays in the future!!
December 2023 by Emma Huntington
Great service from Marta, thank you. Fab Marvel cookie design our son will love it.
November 2023 by Daffy Duck
Oh my god my experience was amazing start to finish. Pola was so helpful and professional and honestly saved me when I needed a last minute cookie cake. Would recommend to everyone as the cookies taste great but also the service was amazing
November 2023 by Anthony Chamberlain
Great customer service by Pola.Very smiley and helpful nothing is ever too much!Truly an asset to the company.
November 2023 by Sarah Goodwin
My daughter turns 8 tomorrow, weeks ago I asked her what sort of birthday cake she'd like, she said she'd love a big heart milk chocolate chip Millie's Cookie for her birthday. Good choice - I'm sure you agree!We made a trip into town (Leicester) last weekend to order this cookie ready for her birthday, we asked how we go about ordering at the counter and were told very confidently by the girl behind the counter that there was no need to order in store or online, just pop in and pick it up the day before her birthday, it would be made up in a few minutes and would last for 4 days - clearly trained on the subject, even adding additional information - bravo!Today after dropping my soon to be 8 year old off at school in Enderby, a good 30 minute drive out of town, I made my way into townto Millie's Cookies, to be told by a not-so-cheery member of staff, Pola P, that I would need to wait 1.5 hours to collect this cookie and that it would have to be a round one or the wait would be longer, when I asked why I wasn't told this when I made a special trip into town last week to order it, a received reply full of attitude and told that there were new members of staff followed by a sarcastic apology and a breakdown of her to do list for today, including being told she had 10 other orders to do for 11am! I shared my thoughts that new members of staff should have training before they start and shouldn't be telling people misinformation, I could have been one of those 10 orders waiting for collection at 11am, only for her to turn her back on me.As I'm sure you can appreciate, the day before my daughters birthday I have lots to prep at home but I find myself sitting in the highcross shopping centre wasting time and feeling angry and frustrated, feeling my only option is to write this email.I'm not sure if this will be seen, or replied to but feel staff training needs to be looked at as well as attitude of staff and customer service training.Kind regards, Sarah Goodwin
November 2023 by Ellen Ames
Lovely staff!! Really easy to purcahse, Luke & Aga looked after us!! Really recommend. Definitely will be coming back xx
