January 2023 by 611glynnt
We booked this hotel so we could be ready to fly off on holiday next day and could leave our car for a week Hotel room was nice and clean with comfortable bed Bar area was good apart from football on every TV which is great if you like to watch football but we didn't The carpark and footpaths when we were returned were covered in snow and ice and hadn't been cleared for people to get to their cars or reception to validate your parking ticket The lady on reception said she hadn't noticed the snow and ice on the paths. When you pay for a hotel with parking you expect them to be safe to get around without slipping and sliding about
January 2023 by Trevstockhill
Stayed for 1 night due to a flight delay. Arrived at 10.30 pm. When I asked the receptionist if there was anywhere to eat, all we got was " kitchen closed". OK can we get a sandwich in room service, same answer. "You can buy a pot noodle though" Great, been travelling for 18 hours to finish up with a pot noodle. Room was freezing and no heating. Maybe some other "non kitchen needed"food could be available. Sandwiches etc in a fridge? On a positive, bed was comfortable.
January 2023 by sarahrS9445ZH
Served by Matt in the bar. Very personable - offered wine recommendations and had a friendly chat. My colleague and I asked for biscuits to go with our tea and he kindly sourced some within the hotel for us.
January 2023 by Heidi G
We arrived from a flight, and wanted to go to Birmingham so dropped off our luggage and set off on an adventure. Can't believe there is no access to the train station from the airport by public transport - so needed a taxi which was ok. Hotel itself was fine. Comfortable, coffee making facilities etc all there. Pool etc was available but we were not there long enough to be honest. The bit that bothered me is there is no mention of breakfast. We looked in the room and only had the lunch / evening menu and with no mention we decided to eat at the airport. On our second stay we asked, and found they have an amazing breakfast buffet selection which we were very happy to have found. The staff were lovely, some areas of the hotel are a little dated. But overall perfectly sited, quiet (for an airport hotel this can be difficult) - and a good shower. What more could we ask.
December 2022 by 816iank
Friendly welcome from the staff when we checked in. The bar staff were also very friendly and helpful. The room was clean and the bed was very comfortable. We would have liked to have seen more vegetarian options on the menu, however the stay was nice and friendly staff make all the difference! ??
November 2022 by 716beckya
What a fantastic hotel. I have to however recommend the barman Zach.S sorry I didn't grab your surname. Zach served our group all night. He was literally fantastic and made our night with his suggestions for drinks and being up for a laugh. He was professional but fun and really made our night special. One of our members is retiring and he made it a memorable one. He put up with our crazy requests and our laughter. We would go to that hotel again if it means Zach serves us. As a team of tired nurse managers we needed to let our hair down and have a stress free night and he helped us do jusy that.
November 2022 by kevinH89
Mixed reception nice enough but despite being told I could book parking on the day 24hrs before. We arrive to be told they are full . Eventually they found us a space . Room lovely spacious and clean . Bar adequate staff nice . We opted to eat in the restaurant what an absolute disaster I had ribs and fries !! It could have easily been boil in the bag from Asda £17 for food bettered by any service station on the M1 . Jury?s need to sit up and take notice ! Expensive because it?s at an air port but you really are taking the Mickey serving up rubbish at to prices . Captive market or not !!
October 2022 by DecclesC
Did what it said the hotel was very clean comfortable excellent food offering ready process to leave car and pick up. Brilliantly located just a few minutes walk from the terminal buildings. Helpful staff especially Chloe thank you. Added bonus for me is having Windows that open for fresh air
October 2022 by Mickymoox
At check in we tried to pay by cash but was told it was a card only hotel. Dismissive uninterested staff who blamed it on Covid. This was a problem to us as we only had cash. All we got was a ?computer says no? reaction and a shrug of the shoulders. We managed to move some money around and pay for the room, £125 for one night. We found the room, it was freezing and the the bathroom smelled funky. The bed was ok, was glad it was only one night though. We booked into the restaurant but it was dark and dingy and there was no one in there. The menu was exactly the same as the bar so we found a table in there instead. My partner ordered risotto but had to send it back as it was just a big lump of stodge. My order had to go back as it was wrong. Second attempt they got my partners order wrong. Food was shockingly bad and we only ate the chips. They gave us a free drink and took one meal off the bill. Looking around lots of people had also left their food. They sell pot noodles in reception and I?d recommend them rather than the overpriced slop they serve up in the restaurant. All the staff we came in contact with looked like they couldn?t care less about customer satisfaction. Not friendly or engaging at all. (With the exception of Jo on reception, she was nice and polite). The only good thing about the place was how close it is to the airport. Would never stay here again. It?s a basic budget hotel who are trying to be something they?re not. Absolute rip off!!
October 2022 by Brisca01
This ticked the boxes for us to begin our holiday. The lady on reception named Jo was so helpful and the room was clean and warm. The location can't be beaten and the drinks were not very highly priced considering-£7.odd for a pint and a half of Stella. Recommended.
August 2022 by craig ?xraylia1? brocklehurst
Very pricey
August 2022 by mariek831
First the good bits about this hotel, it's is very handy only being a short walk over to the airport and I did a package with the hotel stay and car parking which is great, the receptionist was very nice and got me checked in quickly and gave me all the information I needed, the bed was very comfortable and when the kettle broke they got me another one quickly. I visited the swimming pool and I have to say it is the filthiest leisure club I have ever visited, and I have been to a lot, and I'm not saying that maybe they have had a busy day and got behind on cleaning this places hasn't been cleaned in months (I used to work in the leisure industry so I know how long it would take for it to get this bad) the tiles and the non slip mats around the pool for just full of grime and slime and the pool water looked absolutely filthy hence we didn't hang around long. We next went to the bar for food where the service wasn't the best and the food definitely wasn't worth the money at all. I wouldn't stay here again
August 2022 by wexf0rdb0y
We stayed before an early flight, the hotel is average but is over priced compared to the Premier Inn about 2 min down the road. The only good thing is you can park your car onsite and you can walk to the terminal from the hotel, but in reality that only saves you about 15 minutes on your outbound and return flight. My main issue with this hotel is the price and standard of food. We had a Tuna Panini with Chips which ended up costing about £14-£15. I think if you tried to make a meal that was less appitising you would struggle to do so, the panini was not even warm. I flew to Italy where I then saw how you could do appitising food for half that price. Next time I will save myself about £80 an stay at the Premier Inn
August 2022 by checkleys
We always use this hotel when traveling from East Midlands airport and find it consistently great. The location is perfect - just a short walk to the terminal. Also the bar is lovely with plenty of space. It has a great menu, great drinks list, and awesome staff. George was our bar man and waiter and he was awesome!! Just love this hotel and highly recommend it!!
July 2022 by nffalcao_Alm
Good place to stay for short periods. It is very well located. It is opposite the train station, less than a 5 minute walk. In the vicinity there are several good restaurants. The room is super clean and comfortable. Restaurant offers few meal deals after 10pm
