August 2023 by Lisa Hood
Myself and my husband attended for our eye test.. we took advantage of the 2 for 1 offer.. excellent customer service both at the initial appointment and when attending to collect glasses nothing was too much trouble.. we have since moved away from Skelmersdale to Birkdale and will definitely be returning as very happy with the all round service ?
July 2023 by Sanda Iordache
First time they give me wrong diopters, I expected again 1 week and guess what? The lens detached from the frame?very disappointed 134 £for nothing?
July 2023 by Colette Hurst
Been back again today to take up the offer of 2 for price of 1. The staff here are so helpful, nothing is too much trouble. They are excellent at giving you advice on the frames you suit too. Thanks so much all. A fabulous team x
May 2023 by Reg Philpott
I am bitterly disappointed as I was, sold two glasses, dispite I only needed one and they are both useless. I have to use my old, glasses as they are a little better.
April 2023 by Dave P
Went for eye test and ended up dealing with 4 different members of staff who were all brilliant, really friendly and helpful. Great experience all round but then a couple of weeks later I went for my fitting...The glasses themselves were fine but the member of staff just gave the impression she couldn't be bothered. The full extent of the 'fitting' consisted of, "Can you read this? Here are your glasses. Goodbye." That was it. She didn't check if the glasses sat level on my face or if the nose pads needed adjusting or anything.Real shame because they'd been 5 stars all the way up to that point.
March 2023 by Heather Vanson
Used this Opticians for a while now normally no issues but yesterday wasn't the best visit I took my daughter who's autistic who carries a small monket for comfort for social anxiety and when she meets new people some time she pretends that money talks so she tried to say hello to the lady on the desk & the woman just dismissed her and continued to book her in I then just said to my daughter it's ok just put monkey away and then carried on being booked in... The optician was fine but then we where left with no help to choose glasses and then once we had chosen some we stood for a few minutes while 4 members of staff where having a chin wagg and a cuppa.... Like a I say this is the 1st time I've experienced that here and I'm not impressed it's hard enough to take my daughter out and make her feel welcome...
January 2023 by Linda Mullen
I had to go back and get them tightend last week and was dealt with straight away
December 2022 by Allyson Gimson
Pleased with glasses bought with half price voucher from last purchase. Very quick efficient process and arrived earlier than expected.
October 2022 by NETTY NOO
I called into specsavers in skelmersdale today . I said to the assistant that i got my glasses from Vision express but to save me going all the way to ormskirk can u put a screw in my glasses as my lens has fallen out . The assistant said certainly no proplemVery helpful thankyou
September 2022 by Colin Hudson
I have lost faith in them. I went in for new glasses and used the free varifocal option. When they arrived I was unable to read the small print. When I asked I was told that the free varifocals were of such poor quality that they were not designed to read small print!What a sham and appalling service. Almost sounds like false advertising. You can have free varifocals but you won't be able to read small print books!Never again
July 2022 by Donna
Fast service here. Helpful staff when needed to ask questions.
July 2022 by Adzuki
Been trying to call for the last three days to make an appointment, no answer, always goes to voice mail.
May 2022 by Adele Farrell
Never use, awful service, had to complain as they put something on my prescription which was not meant to be dispatched but was on the prescription and even their receptionist said yes they would dispense it!
Manager not interested at all never formally responded to written complaint not interested at all.
Avoid at all costs other high street opticians give a lot better service.
April 2022 by Pauline Papley
I've used the Skelmersdale branch recently, and l have had to go back a few times as the frame l chose did not agree with me in the end. There is a 3 month slot where you can change them if necessary. I needed to do this and have now found the perfect frame. I had been looked after by a member of staff named Peter. He gave me the best professional, patient and warm experience throughout, nothing was a problem, he is definitely a people person giving great customer service..thank you Peter
December 2021 by Eamonn Byrne BEM RE
Today I attended an appointment to have hearing aids fitted. I was received at the shop entrance by a nice young lady and offered hand sanitiser. I was shown to a safe seat to await my timed appointment. The gentleman (Audiologist) was caring and professional. He made everything easy to understand and I can say without a doubt that I actually enjoyed my experience. Thank you team
