February 2023 by Daniel Tennant
Went in to the bank for the simple matter of getting a bank statement printed off. Waited more then 20 minutes to be seen
December 2022 by Kyle Simmonds
I spoke in the bank to a guy called Jacob about a issue that I've been trying to sort out for 2 months regarding a substantial amount of money. The guys on the app chat said they sorted it after multiple messages and I waited 24 working day I rung to be told they app guys didn't do anything after multiple conversations to be told I'm sorry ill sort it but it'll be another 24 working day. I wait, ring. Get hung up on when I'm being polite, transferred back to the start with the options. I go to the bank direct, I spoke with Jacob, after realizing how complex my issue was took me to a booth. Spent genuine time to take care of the issue and showed he was on it. Within 3 days I had my money back plus compensation for the stress so thank you for resolving my issue and going above and beyond to help. Put my faith back in Natwest!
June 2022 by Tettra Coins
Do not go into the branch unless you want to open an account, deposit/withdraw money. They just pie you off to use the app for help or call the number on the back of your card.
September 2021 by Ben South
I was helped out most efficiently by a very friendly and enthusiastic woman
July 2021 by Sumaiya Patel
Very helpful staff ?
December 2020 by lancs bomber
Had our business account frozen today for apparently not updating our business details. No notification whatsoever! Customer service dreadful. Spent all day trying to sort this out. I've utterly lost faith in Natwest today. We used to have a business manager years ago but with streamlining its all gone. I think the banks are going backwards instead of forwards. Having looked at the reviews for natwest it's not surprising, they obviously don't care anymore. If enough people switch it will give this organisation a kick up the arse.
December 2020 by Nicole Timmers
Absolutely useless. My brother went in wanting advice and help on how to sort things out with his bank account. He has learning difficulties and they said sorry we cant help. They put him on the phone and are expecting him to do it online. You can not get sufficienthelp from them as they expect people to know what they are doing online. Not everyone understands technology. This needs sorting.
December 2020 by Al Frozen one
Only open 10am until 1pm every day because of Covid-19... You can't pay in money or cheques in the ATM outside like you used to be able to years ago, so you have to go in the branch and use the ATM inside (why can't they just have these one's outside?) as a result of this it is always packed out with queues so you wait ages. It's even worse now because of social distancing measures! You have also closed many local branches which means travelling to the next town just to be able to pay in. You have also closed many local RBS branches so can't pay in there either. We'll done RBS group, your customer service really doesn't matter to you does it? We are just numbers and if it's inconvenient for your customers you don't care. We can't use the bloody online banking app to pay in cash can we!!!
September 2020 by Al
Only open 10am until 1pm every day because of Covid-19... You can't pay in money or cheques in the ATM outside like you used to be able to years ago, so you have to go in the branch and use the ATM inside (why can't they just have these one's outside?) as a result of this it is always packed out with queues so you wait ages. It's even worse now because of social distancing measures! You have also closed many local branches which means travelling to the next town just to be able to pay in. You have also closed many local RBS branches so can't pay in there either. We'll done RBS group, your customer service really doesn't matter to you does it? We are just numbers and if it's inconvenient for your customers you don't care. We can't use the bloody online banking app to pay in cash can we!!!
September 2019 by Charlie Evans
Not sure what previous problems are, you go in and they sort out what you need and don't bother you too much.
August 2019 by Chrys Kal
Utterly useless and rude staff! This is the worst bank.in the Preston area! I made the mistake of opening an account with them and after several.e-mails that welcomed me to their bank, I received another e-mail informing me that my newly opened account was closed! Just that without being given a reason! The hilarious thing is that after that e-mail they.kept sending me welcoming e-mails as if nothing happened! The most hilarious thing is that.my new card and pin arrived on.the day that my.account was closed! Unprofessional, not trustworthy at all! Dont waste your time and money with.them! They are USELESS! If there was an option I wouldn't give a star, as I.believe one star is too much for them!ð???ð???ð???ð???ð???ð???ð???
November 2018 by x x
I've dealt with many banks in the Preston area and this is the absolute worst. Incredibly poor customer care - reducing customers to tears and then ignoring and dismissing them. Don't trust them to make a CHAPS payment on the same day or within the stated time frame, as it won't happen. We were on the verge of losing out on a house due to this branch and its inadequacies. Dreadful. Disgusting. Dire. Shame on them for treating customers in the way that they do. Immediately closed my account with them and switched to another - wouldn't risk another encounter with these staff members or branch again.
February 2018 by wayne jackson
Utterly useless Staff, the right hand doesn't know what the left hand is doing, . Yes there quick to tell you your about the go overdrawn or going to get a fee.. try paying that bill or fee either over the phone or at the counter..You must withdraw cash at your cost to pay these bills...since the No charge for using a credit card come into effect they withdrawn the card payment function.. If they can't make even just a few pence out of you there not interested..Looks all the Biz with pics of preston in the branch but its all a front to make you feel comfy..
December 2017 by Louise Hartley
Do not use Natwest. absolutely rubbish customer service
August 2017 by MARKOS Smith
A very average Natwest, they always try to get you to use machines and the branch telephone number will not even tell you the opening hours unless you give a customer reference number. At least this Natwest is still open though (for now). UPDATE - we tried to pay a cheque in via the automatic machines (via the assistant) and the first one was not working, the next one refused the cheque and we were told "the cheque was too large".
