November 2023 by Patricia Morrell
Andy, was very professional, knowledgeable and friendly, giving us the relevant information that we needed for our personnel needs. He put together a great package/deal for us. Because of Andy we would definitely come to the Preston store again.
November 2023 by elizabeth cowell
Was helped by Andy at Preston today. Purchased mattress Andy was extremely helpful gave us some really good advice. It was because of his help that we bought today. Could not fault service we had today would thoroughly recommend Furniture Village good choices helpful service.
November 2023 by Gail Howard
Andy @ Preston provided excellent service. Definitely knew which mattresses to show disabled mother which helped with her mobility. Can absolutely recommend Andy and the Preston store.
October 2023 by Samantha Fenn
Visited today, no one jumped on us and just said that if needed help then the staff are there to help.Found a sofa and found the original member of staff called Abdul in the Preston branch. Helped and answered all questions.Looking forward to receiving the sofa in due course.
October 2023 by jodie smith
We came in to purchase a new bed for our first home and we couldn?t have had better service. We were greeted by Dave who gave us an explanation of all of our options and prices and gave us time to ensure we were making the best decision. Amazing service and friendly staff, I would recommend Furniture Village Preston to anyone looking for a great service and great options! Thanks again to Dave for the amazing service!
August 2023 by Ryan Bevington
I popped in with my partner for a browse of the oak tables, we were politely welcomed by the sales assistant (I didn?t catch her name but she was lovely) and promptly offered us tea/coffee/water and even a cookie! I?ve never had service like this before when simply just browsing, after swiftly receiving the water the lovely lady simply left us to it the rest of the time we was browsing, no pushy sales techniques and no uncomfortable feeling that we felt pressured into buying something. 5 star service and would certainly return!
August 2023 by Clare Ashton
We bought a ?Chill Reverse Chaise A? sofa. Within 18 months it was really uncomfortable and now it?s unusable. There is a massive dip in the seat cushion and the cushion is far too big and heavy to plump - it?s 140 x 140 cm. You also can?t turn it as it?s handed. It?s a sofa with soft cushions that you accept will need plumping regularly and it?s impossible. We?ve been in to the store and they agreed a sofa should last longer than 2 years and advised to contact customer services. We have just been continually fobbed off down this route ?cushions naturally settle? (it?s not settling, there?s a big crater!) and cushions are ?not covered under warranty.? All we want is for someone to come out to see the design fault and a replacement cushion. The internal cushion needs to be in 2 parts. It is not reasonable to pay thousands for a suite to last less than 2 years. We won?t be contacting Customer Services again, the emails we?ve sent with photos and videos have not been taken seriously. I would speak to a Manager with authority to make sensible commercial decisions though, and we will persevere until this is taken seriously by all routes open to us.
August 2023 by Heidi Atkinson
We arrived and were left to look around without being bothered but were acknowledged. Abdul answered any of our questions honestly with explanation and was very helpful. We didn?t feel pressurised and were happy with our purchase which we were told would be available to be delivered this week! Other items were not as quick as being delivered but this was explained when we asked about different items and combinations. Tim one of the manager was also friendly, Tim just so you know we took out the full care package ?
August 2023 by Shalini Kanagasingam
Andy from Preston branch was very helpful and his exceptional product expertise really helped us make the right choice. The friendly service and customer care from Andy and his team will keep us coming back. Highly recommend visiting this Furniture Village branch as you will benefit from the friendly advice and support offered.
August 2023 by Joanna Hoppel
I definitely do not recommend shopping at Furniture Village. While shopping, all employees are nice and helpful, but after placing the order, when we tried to find out about the delivery because the deadline set earlier, the employees lied that they checked and our order is complete and we have to wait or call the warehouse. Of course, later it turned out that the armchair was missing and they told us to call the warehouse again, no one answered the phone and did not answer our recorded messages. After a few days, someone called from the store and said that we would get a voucher for dinner at the restaurant ? because our chair is still missing. Our entire order was completed after 6 months and of course we did not get a voucher ? I did not recommend any of my family and friends to shop at this chain of stores
August 2023 by Hanif Bahadur
Dealt with Abdul who was very professional and patient as we kept chopping and changing with our plans. He assured us with everything we asked of. Great vredit to your company and yes I would definitely recommend to everyone. Thank you
July 2023 by Arifa Patel
Andy from Preston was absolutely brilliant. Took the time to explain everything thoroughly. He was a very happy chappy and extremely friendly to talk too. He was very welcoming with lots of knowledge. Took the time to answer all our questions and if he didnt know a question he made sure he found out the answer. We placed a sofa and footstool order with him. What a fantastic asset to the furniture village company. If I could give him 10 stars I would.
July 2023 by Lotika Thakurdas
We visited Furniture Village in Preston on 22nd July. Andy has been very helpful. He is polite, respectful and very professional. We bought a bed.
July 2023 by Poppy Etheridge
After having many unsuccessful trips at other sofa shops, coming to furniture village has been a breathe of fresh air. Specifically, Dave has been amazing and worked with us over two days to get our order to perfection. He gave some great advice to us as first time buyers and was very patient in all of our back and forth decisions! We are very happy with our purchase and the service we were given and will definitely be back for all our furniture needs.
July 2023 by Sam O'Shaughnessy
Bought new bed & mattress. Andy was fantastic. Very knowledgeable about the products and helped us with all the advice we needed to come to the right decision