August 2023 by triciamac52
My husband and I had boneless banquet meals with gravy and beans as extras. We were so looking forward to it but we?re extremely disappointed. The coating on the chicken was just completely tasteless and the gravy which always used to be delicious was very watery and tasteless. SF chicken pieces from any supermarket beats this hands down. We won?t be going again.
June 2023 by julie1963
I can't remember the last time I visited a KFC. We were shopping at Deepdale and thought we would give it a try. NEVER AGAIN. The place was dirty and needed a good clean. The food was inedible. The staff lacked any customer service skills. I honestly think the senior management should look at this branch of KFC.
June 2023 by davidcD5655KA
I was thrown a little when the auto order screen asked for a station number, apparently this was a seat number, as my girlfriend ascertained when she went to the counter - but there aren't any seat numbers, so put in any number and collect at the till. The guy at the till then followed her back, and said you have ordered tea, sorry we have no teabags. Hmm looks like the supply chain has failed, but no-one had been able to pop to Aldi over the road for some more. What's your receipt number he said, unfortunately I did not read it on the screen, ah he said, that machine is not printing. So I suppose after this comedy of failures, maybe they could have redeemed themselves by ensuring we got the best chicken. Sadly no, a pitifully small drumstick, and an even more scraggy wing which had barely any meat and a big lump of soft coating filling the crevices. The guy from the till was very pleasant, but clearly has had to put up with the failings of either management or the organisation to allow him to take pride in his work. He seemed embarrassed. I used to love a KFC, but do not had one near where I live, so was looking forward to this. I am afraid this experience has ensured I will not be returning soon.
November 2022 by nelsonj898
We were served with soggy chips. So we just asked for fresh ones then one of the girl in the counter started arguing it?s fresh any way she changed her mind grabbed two packet of chips and thrown in to our plates like she was feeding dogs . Wish she been taught how to respect other people.
October 2022 by geoandem
We were shopping on the retail park and was a little peckish, so having always loved KFC but left as a treat due to the grease we thought we would have KFC. Wish we had not bothered, wasted time in our lives we will not get back. We entered and tried to order at the till. I counted nine members of staff all stood around messing about and not a one would acknowledge us even though we tried to stand at several tills. There was also several other groups with the same frustrations, we left after a while and went across the road to the new American diner. You would think that they would be happy for custom, but guessing they have enough to just throw it away. Well they have thrown this custom away because I will not bother again, even though once in a while, it is a once in a while custom they will not get from me any more. Useless and arrogant, probably just as well cause the tables looked like they could walk themselves to the bins.
August 2021 by A3425OAheatherw
Been here several times and each time tbey have always failed missing food all of the time and too far to go back to retrieve tge missing items of food not put in by staff. Visited the restaurant today saturday the 7/8/21 staff just do not know what they are doing. I asked to order the 12 bucket pieces of chicken that costs £13.99 and the girl at the till told me that they did not do 10 pieces of chicken for 13.99 even though I showed the girl that this was available on the touch screens when you come into store and I said why havent you got this on your till but you can order this on the touch screens when you come into the store and also asked why the boneless fillets that you could not order on the touch screens for 5.99 where not available but the store where selling boneless chicken in store but unavailable on the touch screens where you come in store. I asked to speak with the store manager and was told by the member of staff that she was busy and then I asked her how long the manager would be if I waited to speak to her and the member of staff told me that she didnt know. A member of staff asked me what the problem was and when I told him he told me that they did do the 10 pieces of chicken in a bucket for 13.99 and he didnt know why she had told me that they did not do this. I was that angry with the way I was spoken too by the girl on the till and the lack of help by her to see the store manager paulina and the past missing food that I will not be going back here in a hurry. Also you get fined in the car park for either parking in a disabled spot even though you have a disability and for parkjng slightly on the white lines in the car park due to having a big car and the parking spaces being small so for me it was a costly visit to the retail park to visit KFC for a takeaway and a fine
May 2021 by Sabir U
I don't know why we went to this Godawfull waste of time and money KFC with its Godawfull useless ignorant waste of space staff for the 3rd time, even though the food they served was horrible the previous 2 times. This time in hope and because we were starving from a day out, I foolishly believed that if I explained to them they would do the right thing. I asked the serving staff member to PLEASE PLEASE give us freshly fried chicken because the previous times we got chicken lukewarm dry and rubbery. I even said I would be willing to wait however long it would take. Staff member informed us it was freshly fried. I should have known better, rubbery old shriveled dry chicken, a complete waste of my money as well as completely ignorant staff member. Seriously so bad had to throw all the chicken away, wouldn't feed it to a starving dog, but it's my fault for not learning my lesson. Spent £37. Needless to say that's the last time they get hold of my money. Still starving and very much p1223d off!
April 2021 by George F
Stopped off here today (11/04/2021) for a quick bite to eat as me and my family was visiting the M&S food hall also on the Deepdale retail park. I decided to get a KFC as it?s a treat for me usually, my family went to another establishment on the site. When entering, social distancing guidelines were okay. Ordered my food (The KFC Trilogy box meal), and then decided to use the toilet. To my horror the gents urinal was filled with stagnant urine, which the smell suggested had been there for a while. It was so vile it very nearly put me off my food. Seeing as they have a sign in the toilets stating they are cleaned regularly, the state they was In is laughable. My food was okay. The gravy was watery with not much flavour. Zinger burger, chips and popcorn chicken were fantastic however. This example of a KFC eateries needs to up its game when it comes to hygiene in the toilets. I cannot comment on the state of the ladies toilets.
March 2021 by jennifer h
Yes chicken undercooked, missing items, I won't order from here again. Also think they are not qualified staff to be cooking chicken. The mash is the most disgusting stuff I've ever seen, off colour yukk chucked bin. Needs serious attention this place. The one town and docks are brilliant. Piping hot food.
February 2021 by Russell A
Avoid avoid avoid, had food delivered SHOCK HORROR!! the order was incomplete missing food the staff in that place are a complete utter joke typical imbeciles seriously the staff are basic muooets come on how hard us is it to follow basic screen instruction
December 2020 by stephenag2020
Ordered food for family, when it came parts of it were missing. Phone them and was given a number to ring, they wouldn't answer it, just kept cutting me off. Not be going here again.
