October 2023 by Jennifer Leigh
Lovely lady behind reception better than Chorley Pharmacy, fast and friendly! Thank you ?
September 2023 by Mark Thewlis
Pretty good experience with Roland's, as they offer a good range of service in the 10 years we used them.The offer a delivery service which we never used but that would be great for someone who is housebound.Seamless prescription service with Granville House medical centre.Has been taken over recently hence 4 star rating
July 2023 by John Fairclough
Very busy Pharmacy, but nothing to much trouble for the Staff, thanks.
May 2023 by Mohammed Hussain
That lady manager needs to get her attitude in order! Such horrible customer service! But she was nice to all the white people!!!
March 2023 by Susan Pemberton
Excellent serviceStaff friendly and helpful
January 2023 by Robert Birchall
The staff are absolutely brilliant. Very helpful and always ready to help you and have a joke with you. I like that attitude as a little laughter helps your mood. Thanks all for your continued support. Robert
January 2022 by Dave Howard
Very helpful staff. Order sorted quickly and with no drama.
October 2021 by Sameena Ahmad
Poor service, very inconsiderate and thoughtless staff.My GP 's prescription clerk had missed off several of my medications which I normally collect from another pharmacy, resulting in extra time having to get the surgery to do further prescriptions which I brought here. One item was not in stock and I was told that I would be contacted when it came in - all fair enough. I was not contacted. I phoned them 2-3 weeks later to be told that it had been returned to the GP saying that I failed to collect as they only keep items for 3-4 weeks. I did point out that I had not collected as I had not been told that it was in, and that it was only just about 3 weeks. The sanctimonious jobsworth woman gave no consideration to the fact that these were their two errors (on top of my practice's multiple errors) or to the detriment to my health going without necessary medication. Her priority seemed to be self defence, blaming others at the pharmacy rather than to acknowledge that she is part of the team there and make any effort whatsoever to help.I am a consultant physician myself and my patients would certainly not tolerate this - they would be straight to PALS in the hospital. It really is bad enough having complex medical problems without having to repeatedly spend time sorting out everybody else's errors too.I should add to them that as I plan to retire soon I was going to move to them as they are closer - not now so that is the dispensing fee for 17 prescriptions every 4 weeks that you have lost from me........EDIT - I have today received a BANNING notice which bans me from ALL Rowlands pharmacies stating that I had entered the pharmacy on 5th October 2021 (False - I phoned them), had been abusive (False - the assistant was abusive) and failed to collect an item within their timescale (also False as it was less than 3 weeks).No one contacted me about my complaint or the fact that they left me without medication having broken their own policies. As Rowlands run the outpatient pharmacy at my work and I am also a patient at that hospital, that creates some interesting issues in that I will have to delegate significant bits of my work to others and be unable to collect hospital prescriptions as a patient.For NHS services, complaining is not meant to result in a detriment to care and this clearly breaches that.
July 2021 by Melanie Moore
Poor service from poorly educated staff. I know these are difficult times etc but surely it cannot be that hard to recruit some decent staff?? This is a classic example of ignorance with dim staff trying hard to do a job that they are just not clever enough to do. Get a grip Rowlands and employ some intelligent people!! Is it any wonder people are using the online pharmacies!!
July 2021 by Martin Hillier
not so helpful at this chemist trying to get my medication delivered to suffer with depression and anxiety but they can?t get it out to me now till Wednesday because they?ve got no driver so not happy with the service can?t get nobody else to go for me because I live on my own so not very helpful is my committed last time they helped me but for some reason they cannot do it this time very unhappy
July 2021 by Rod Nelson
The Staff have been very friendly the last couple of times I've been in very different from a while ago,still dont agree with them not opening on Saturday if you work they are a waste of time, why they can't shut Wednesday afternoon and open Saturday morning to look after the working customer that's why I've not given them 5 stars
July 2021 by Maisie Green
Worst chemist ever been to. Staff very rude and made to feel unwelcome. Will be writing a complaint to Rowlands Head Office.
March 2021 by Joan Leather
Terrible service. Staff are very rude and don?t have any manners or customer service skills. Jude was a great member of staff and very polite but sadly no longer there.I would recommend Speaks Pharmacy in Blackrod. They are excellent. Delivery service is brilliant.
March 2021 by Ruth Berry
I find them very rude and uncooperative i was shouted at yesterday and walked out not going in again. Many more people feel the same they need some manners and a better attitude disgusting
June 2018 by Derek Baker
Excellent service, friendly helpful staff always ready to help. Cannot apeak more highly of them.
