March 2024 by Emma Ireland
The vets at this practice go out of their way to explain every situation and provide reassurance and advice, and, most importantly, make the pets feel relaxed and safe. They clearly care about the animals. Thanks for everything the team has done for my three cats!
February 2024 by Chandler Warren
Well what can I say, this time is Jane (store manager) from Burscough with a degree of self entitlement and rudeness that can only be described as the poorest for of customer service. We need to be voting with our feet and not be insulted and degraded by this organisation.So I get a call at 18.30 this evening to be told by K that due to unforeseen circumstances the ?stylist? due to groom my 8 month old cocker spaniel was not available for his appointment (made weeks ago) tomorrow at 10am. The alternative was for Saturday morning at 0900 ( no can do as I am a Dr and on call) I explained the predicament and K stated that she couldn?t see any other date but the 22nd feb some 20 days later!! Even though it was not us cancelling and they had already too our £15 deposit. Funnily enough you would have thought this was an isolated incident but sadly the same occurred at the branch in Handforth. That however was even worse as I actually turned up to then be told!!In any event couldn?t get anywhere with K to asked for the store manager, K takes the phone to the shop floor and boom Jane is on the phone! Rude doesn?t quite cover it ?I apologise? but ?it is what it is and there?s nothing I can do?. No forward thinking, no trying to deliver customer service, NOTHING! Not to mention speaking over me as well. I pointed out that I cannot be at the beck and call of Pets at Home hence why I booked the groomers (2 visits 6 weeks apart) well in advance so that I could attend and not leave patients without a doc. The arrogance of this lady was something else, kinda like take it or leave it scenario! ?I?ll give you our complaints telephone number? as if that was a solution to resolving my problem. Sadly it will definitely be a call and formal complaint, these people cannot be allowed to treat us as commodities and to take our money and provide below standards customer service. Watch this space for updates/progress on my formal complaint but don?t hold your breath for a reply from Pets at Home as they know how rubbish they are.
February 2024 by Sarah Ashcroft
Very friendly staff
January 2024 by Peter Gaunt
Good chain and managed to get half of what we wanted. Unfortunately the stores do not stock most things on the website
October 2023 by Alison Fahy
Would go to any other vets.
August 2023 by Kate shuttleworth
spoke to Jane today at the Burscough store needed some information about cat treatments ....she was ever so helpful, knowledgeable and friendly a credit to your company ...thank you so much again Jane
August 2023 by Peter Clare
Excellent friendly staff. Fitted dog harness for our dog. Good price too.
July 2023 by Andrew Dixon
First time I had ever called there . I was after live meal worms . The ladies in Pets at home Burscough were really helpful and polite. I remember the staff being really cheerful. Nice!
June 2023 by Laura Bellwood
Ripping people off by over charging on dog food. 7 pound difference, if not questioned then wouldn't know any different. Attitude of staff is vile. They lie to cover their own lies. Avoid this store at all costs!
June 2023 by Scott
Great place to get what you need for your petsAlso have a vet at the premises
May 2023 by David Ridge
Just bought a puppy in Liverpool and decided to get a few bits and Bob's from here as we was passing. Very friendly and helpful staff. 10/10
May 2023 by Patricia Bromsgrove
Had to have my dog put to sleep today staff could not do enough to help us with this i would recommend them to anyone who needs any help with the pets can not thank them enough
April 2023 by Shaun Dowling
Always look after my dog and do a grate job of his groom
April 2023 by Sharon Mawdsley
Very friendly staff, the store is clean and tidy with a wide selection to choose from.
April 2023 by Alison Webster
Took my dog for a groom. Very pleased would definitely recommend.