November 2023 by Jamie Hartley
The staff are clueless. Asked a member of staff about a video game that was coming out, they looked confused and asked if I was sure the game existed, they then asked other members of staff, and they all were equally confused. Went in a few days later to see the game I'd asked about on the shelves. And asking any basic tech questions is just hilarious, the guy said he'd go ask his manager and proceeded to go into a part of the store where he thought I couldn't see him and went on his phone and came back a few minutes later with the answer he'd just googled. For average members of the public who genuinely don't know and need help, having someone who knows what they're talking about is useful, but in this store you're better off just asking Google yourself. I've added this edit to further prove my point, the staff are useless, so useless they couldn't even get my name right in their reply to this review
November 2023 by megan wiper
My boyfriend tried exchanging his gaming steering wheel the g29 last week. He realised today he still hasn?t received his voucher. He got in touch with CEX and they said he has to come pick it up as it?s faulty. However it is literally brand new and was working perfectly the same day he took it in. He?s gone to pick it up and the box is damaged. Still waiting to test it out. CEX are claiming the steer drifts to the right. So they have obviously damaged it and now we can?t resell it?UPDATE!!!!It works perfectly fine. Seems the workers just didn?t want to sell it on?.
November 2023 by Dave ?DRX? Rogers
Great selection of games and consoles snes mega drive ps5 I should have bought the lot and had a year off playing retro games
October 2023 by Hybrid_01253 Aka Kyle Paley
Bought a Nintendo wii controller and nunchuck from here two weeks ago. The person who served me asked for my post code and address since I didn?t have my CEX card with me. They put my item in the bag with no receipt and I went on my way unaware of this. I visited the store today because the B button on the wii controller doesn?t work. The person I spoke to said that the item wasn?t on my account and because I had no receipt I couldn?t get a replacement. I think you should check if your items are working properly before you sell them. I left the controller there because it?s of no use to me. Not very friendly or helpful attitude from staff and I don?t understand why they took my details the at the point of sale if they didn?t put it through on my account. The bloke who sold me the controller said that everything is rigorously tested before it?s bought or sold, but clearly this isn?t the case.
October 2023 by Frank
Loyal and frequent custom counts for nothing with CeX. Scammers and liars. 24 month warranty with physical receipt, and they effectively called me a liar and said 'It's only £2' - clearly the irony of not showing a gesture goodwill for such a small sum to a frequent customer was completely lost on them. Because it's not the amount that annoyed me rather the principle of the matter and their pathetic, shyter attitude response.I've bought loads of stuff from CeX and this is the last time. In future I'll pay more to buy from business that isn't fraudulent. I'll be taking my own first hand footage of the fault and reporting you to Trading Standards. Disgraceful business practices. I'll be shopping elsewhere from now on, all for the sake of a couple of quid, you've lost a customer.
October 2023 by PATRICK THE GARDENER Patrick Klus
Pathetic, unprofessional service when selling my SONY mobile phone. Super unprofessional, useless and unhelpful manager with no respect for customers. Avoid CEX store like the plague. 1??I do not recommendPatrick
September 2023 by Scott Kennedy
Must say it very handy places if you need anything thing I?ve got Xbox?s one games from there work okay recommend cex ??
August 2023 by LA BW
Good staff and a large selection of games, films etc.
August 2023 by Georgina
My partner bought £22 of games for our son which we already had and he didn't know. So we returned them. Due to it been two hours out of the time frame they gave £3.70 back seriously!! When he went back to get them games back they refused too. Staff were completely rude and absolutely rob of a company.
August 2023 by MrTaras
I wanted to buy a gaming steering wheel but the saleswoman with pink hairs did not want to show me the steering wheel up close (I think she thought that i wanted to steal it) and when I wanted to ask some details about the equipment (force feedback), no one was able to answer my question and Staff start to be rude. No coverage in the store, to use google you have to go outside the store. Lack of basic customer service knowledge. I left empty-handed.
August 2023 by Mark Vande Sande
Great selection of goods. Phones,tablets, games consoles,Pc equipment,games dvd's. Blackpool branch seems very well stocked and eager to help.
August 2023 by John William
Really helpful staff - sorted out an order for me even though I didn't have a receipt.
July 2023 by Nikki D
Over priced...miserable little store
July 2023 by Guy Hopkinson
Never after entering a shop have I ever been made to feel like I don't want to be within it. The staff there were so utterly unhelpful when trying to make an expensive purchase. I was asked to stand in the corner whilst the assistant opened the door it was at this point when I said I'm going to have to leave this store as you are making me feel incredabily uncomfortable and so did. I was dressed very smart therefor no reason to treat me this way. I've shopped here for years too but never again they have lost my business going forward. This review is the only review I have ever done which in itself speaks volumes. SMILES GAIN SALES THINK ON PLEASE
June 2023 by Dale Pendragon
Very friendly, nice prices
