March 2024 by Mudassar Iqbal
I recently went to Burnley O2 store to cancel my mother's contract as she is not with us anymore, the service I received by the Store manager AISHA was atrocious and not helpful at all. AISHA was very rude and obnoxious. As someone who has worked in the telecommunications industry I feel she is not capable of even the bare minimum communication skills never mind managerial skills ,my 8 year old could have done better. I came to the Blackburn store to resolve this issue and the service I received was WORLD CLASS from entering the store to leaving. I can not speak highly enough of the help I received from Nas,Issy and Umar. THANK YOU O2 BLACKBURN
February 2024 by mark jeffrey
Partner has had no proper service for over two weeks don't do it go elsewhere don't even go there regarding customer service its going on three weeks now and still nothing and also been taking money for a number she thought they'd closed while I was in shop with her as a witness for them to carry on taking the money for something that they should have closed and now owe 100s of pounds back DO NOT USE 02 REALLY BAD SERVICE
July 2023 by Family man
Avoid. This is the worst network out there. Customer service is a joke. Get on another net work
April 2023 by Nano Falcon
The sales person Romana couldn't have been more helpful, got what we wanted, no problems
April 2023 by Sarah Finbow
Great mobile phone store, helpful staff, if ypu choose this network.
February 2023 by Ian Clough
Very helpful and knowledgeable. They helped reduce my contract costs
February 2023 by Jason Steer
Very friendly and helpful staff
February 2023 by chantelle gettins
Jack from the o2 in Blackburn was absolutely fantastic with helping my dad sort his phone and advising he buys a new one.
December 2022 by Gail Perkins
They where very nice and helpful x a good day!
October 2022 by Kathryn Ashburne
Great service, polite and well mannered. Very good knowledge about the products they are selling
August 2022 by Paul S Gorman
Good service good staff
August 2022 by Tony Westhead
One person helpful others busy chatting when I turned to ask the one who was helpful he was busy with another customer so just left
July 2022 by A K
Got LIED to by a MANAGER called AISHA @ O2 BURNLEY, with O2 for 8 years now been to various diff O2 SHOPS I know how it is,Eventually after being LIED to by AISHA the "MANAGER" @ Burnley O2,I went to O2 BLACKBURN the same day & WoW!!! what a great service from UMAR, MANNI & AHMEERA walked out with S22 ULTRA 256GB & ACCESSORY PACK & VIRGIN BROADBAND. thanks O2 BLACKBURN, UMAR is employ of the month.AVOID O2 BURNLEY ???? like the plagueO2 BLACKBURN ??????
May 2022 by Scott Deville
Great staff, very helpful.... Daughter very pleased with latest iPhone....
May 2022 by Elizabeth Brindle
Very helpful staff thankyou for sorting my phone..