May 2023 by Google user
Me and my partner had such an amazing experience today with a customer service gentleman named Steven at Whitstable Marks and Spencer?s at around 16:50 at the self checkout till area.\\n\\nHe was extremely polite and lovely to chat with whilst I was with my partner and newborn son, he helped us with using the self-checkout machine whilst being ever so polite with such gentle manners which we both were so happy to have met him at the store, we will always shop at Marks and Spencer?s in hope we see Steven again as he?s a credit to the shop as such virtues and manners are hard to come by so we applaud and congratulate him for being the reason we all left with a smile today.\\n\\nThank you so much Steven and to Marks and Spencer?s for having such an amazing Staff member.
March 2023 by Mark Rice (The Painting Specialist)
Great coffee ,staff very nice.
February 2023 by james cree
I loved the service here very helpful , the selections were very interesting. I had the tuna, onion & cheese sandwich with chips and earl grey tea with cream. Children had the ham & cheddar sandwich which they loved. The hot chocolate was high quality very nice!This place was very clean and the ambiance was quiet. I am glad I came here.
January 2023 by Maurice Morsia
Up to it's usual high standard!
November 2022 by Steven Blench
Fully stacked shelves loads of reductions
June 2022 by Jane Dye
So cold in M&S café today. Not pleasant sitting cold whilst eating and drinking. Several people in here are cold. . No scones for lunch time rush AGAIN.
June 2022 by Manuela Freund
Nice Shop, all fresh
September 2021 by Nicola Checksfield
A nice store, not a huge selection but what they have is good. Good quality food. Friendly and efficient staff
August 2021 by YouTube . YouTube
There is no question M&S food is synonymous with quality - the variety at this store is excellent - a great addition to Whitstable. The facility to place orders online for collection in-store is a useful option. Customer toilets are a bonus.My main gripe is the inconsistency in customer care - hence the much lower score. Some of the staff are great - Dean helped me on one occasion, brilliant service.However, a number of staff (I?m directing the criticism at the older workers) are blunt & disinterested - there no willingness to assist. I?m 100% sure these individuals treat certain customers fairly - I?ve witnessed it.I genuinely believe they treat customers at face value and based on appearance. Why not treat everyone equally & fairly?!I?ve levelled the same accusation at Boots in Whitstable - I hope management heed my comments.
January 2021 by Anna Kate Taylor
I didn?t get chance to see her name but the woman on tills this afternoon, with glasses was incredibly patient with me, been having multiple problems with my card and she was very sympathetic, had a long day at work and it was just another thing to be a pain. The lady behind even offered to pay for me which was also incredibly kind and has cheered up my night despite not being able to pay I?m really grateful that both were so lovely about it so thank you. :)
November 2020 by Morgan
Thanks to Nigel & the team at M&S Whitstable for good customer service every time we come. Since lockdown M&S has become our weekend treat to get lots of tastiness :o) - even got a free box of Belgian Truffles the other day - Hussah for Sparks App! Looking forward to Christmas M&S goodies too x
October 2020 by Julie Smith
Visited Whitstable M&S Simplyfood. Good hygiene although customers seemed unaware of need to socially distance. Managed to get light up Gin Snow Globes which was reason for visit. Used café and again hygiene good.
October 2020 by SJ E
Good range of food plenty of long dates on food. Plenty of room to move. Lots of parking. Very friendly checkout lady. Will definitely use it again. ?
October 2020 by Chris B
Excellent selection of fresh food and unusual snacks, biscuits, crisps and so on! Also the best sourdough loaf I've had in ages! Bravo
October 2020 by Patrizia Burgess
Just well organized, the way it should be, such a relief to have a chance to visit the Cafè, with its partitions in place it makes you feel safe and relaxed.
