March 2024 by James Rzr
A one star rating is too high for services with such low regards for recipients and responsibilities. Royal Mail has a duty, one job, to serve the public ensuring their parcels are received on time without delay. Why has a package dispatched on the 28th of February from UK, not delivered by the 6th of March in UK? Following my 10 minute wait for someone to answer, the only response is that if the package is not received by the 11th of March, to claim lost package. Why is it your customer responsibility to chase this up. Royal Mail lost 1.2 Billion Pounds in 2023, and why has the government not stepped in and dissolved this unfit for purpose company that has caused so much stress to millions is beyond me.
February 2024 by Michael Johnson
Im waiting for 6 weeks for a parcel. Tracking service says its at medway since 7 february. Is anyone working there? Customer service number talking to some AI 'creation' simply not good enough come on people sort you self out or employ competant workers of which im sure there are many sitting with no job like myself. It cant be that difficult!!!
February 2024 by Mustafa Demirel
20 day no update :(
February 2024 by R C
Why aren?t you people delivering anything?! We PAY the postage and then have to drive to collect ALL our mail from the sorting office?! Literally I seem to get mail once every 3 weeks now and that means official documents, important mail and even ?48 hour tracked? isn?t arriving. It?s scandalous and you should all be ashamed.
February 2024 by Nick Clifton
Awful service. Clearly a bunch of thieves. Lost my parcel which was sent Special Delivery. Then they hide with no contact number & no access to the site. Clearly someone realised it was good value and stole it!!!To make it worse the whole customer service is an absolute joke! Will never be using Royal Mail again.
February 2024 by ?ukasz O
I order medicines from local pharmacy. Only this pharmacy has needed medicine and they offer only delivery. Royal mail delivery 24 hours. The most ridiculous thing is my medicine is not coming to me a few miles from pharmacy, instead is going to Medway mail centre dozens miles away from pharmacy and me and stuck there for hours or days. Then coming back to my town and stuck days in delivery office because postman says he was trying to deliver leaving only red card even when someone was at home.Everyone who do not doing their duties at work should be sacked immediately including management and higher hierarchy people.
February 2024 by dpl852
Very slow delivery center 24 hr delivery now on day 5
February 2024 by George R
Sent my parcel to the wrong DO , Sp @stics
February 2024 by LOKI
After spending TWO hours on phone to get nowhere. Extremely Rude Person answered. Who gave no explanation for holding my package, but blamed answering telephone for delays.Currently now 7 days late on a 24 hour delivery. And now have to contact seller. Thanks ROYAL MAIL you have failed yet again.Shame we can't have minus star ratings.
January 2024 by Thomas Griffiths
This place sucks.
January 2024 by dean Christopher
24 hour delivery and a week later still not arrived.Should have ordered from AMazon. At least they deliver as promised.
January 2024 by Maria James-Storey
This depot is obviously full of thieves. Parcel containing 2 pairs of trainers disappeared at Medway. My Christmas present from my daughter. I lent her money to reorder from elsewhere as first company won't refund her till they've made a claim. Low and behold, second parcel has now disappeared at Medway! The only way to get them out of there is to throw it on a van without scanning the package so more than one person involved. Reading reviews of this place seems a common occurrence! Upset for my daughter who's autistic and not handling this situation very well. RM couldn't care less!
January 2024 by George Crisan
Royal Mail 24 more like Royal Mail 2439582920374428 Infinity
January 2024 by Custom Gifts By Jupiter ETSY
Great service and nice people ????
December 2023 by ken crozier
Parcel should have been delivered nearly 3 weeks ago tracked.All I get is its at MC sorting office with no futher updates as to when i will be receive this.Appauling service