March 2024 by Brett Cunningham
I went there yesterday the staff were so help full and knowledgeable I bought a Z900RS SE just have to wait for it to be prepared thanks to Fred and all the team
March 2024 by Allan Butler
Great selection of motorcycles very friendly staff great service
March 2024 by STEVE RIDGWAY
Just had my MOT done on the V Strom 2016.Well pleased with the service I was given.Starting from speaking to Steve Watts who said I can have it done the same day.Passed and very pleased ready for my adventures this year.Great team very helpful and even got a free cuppaThanks guys.
March 2024 by Reapper 92
Took my bike in for a full service absolutely wonderful staff couldn't help me enough and even cleaned my bike for me. Steve, Ryan and Keith absolutely great members of staff my bike now runs so much smoother.Thanks gang.
February 2024 by Mark Roberts
Great customer service, one very happy customer
February 2024 by Marc Suckling
Laguna?s has been my go to place for motorcycle gear for quite some time and I had another great experience today.I wanted a particular pair of winter trousers, they weren?t in stock, but were ordered yesterday and in the shop to try on today. Also needed a new lid and gloves, both in stock, so was able to try everything on and buy what I needed in one visit.I just want to say a massive thank you to the team. Jack, Sarah, Jamie, Tylie and Kade, all of whom went above and beyond to ensure I received an excellent customer experience. Thanks guys.. I?ll be back soon.
January 2024 by antony collins
matt was very helpful and helped me with everything for my bike
January 2024 by Rich Cook
Fast service well recommend
January 2024 by Oliver Morris
Matt was excellent from start to finish.So far the bike has been spot on, couldn't ask for anything more.
January 2024 by Ralph Knox
All purchases are subject to a £98 admin fee!Why? don?t you get enough commission??..That is your job you know talking the talk doing the paperwork? bless eh!I have put in a charge of £50 for this review! Thanks
December 2023 by Mark Hull
Bought the bike from Matt. Excellent service. I was overseas and he couldn?t do enough to help and made the process as easy as possible.
December 2023 by Miles Green
My KTM went in for a factory recall. I decided to have a 13k sevice at same time. I have been looking after my partner in Dorset and mentioned this to R*** in servicing, saying i needed to be kept abreast of all developments so as not to waste time and money, making the 400 mile round trip and finding care cover. Well obviously this did not happen. I was told the first weekend (after a 10 day delay for parts), that the bike would be ready, disappointing but understandable. I called to check on thurs and was told it was ready for the weekend. I awaited a courtesy call on saturday telling him I was returning to Kent. By 4 pm I heard nothing. I was told by another member of staff, who was really helpful and checked with mechanics, it was NOT ready and was awating MORE parts for another problem, a rear bearing. This had happened since thursday, but I had not been told.Eventually on monday, R*** told me, he had had a family do on saturday and left at 3pm. Too busy to make a call then? Big deal, I had come 150 miles to collect the bike that wasn't ready, or anywhere near. He told me the parts had arrived monday morning and would be ready later that day.Why having had the bike for two weeks, did they only notice the need for new parts? Well finally the following thursday - no courtesy calls inbetween - the bike was ready. I collected it, the bill was reduced, a little (not by the amount I had wasted in my time or feul), finally off I went.Five miles later I noticed the speedo and odo were not working. Incompetent bunch. So the bike was pulled apart, rear off, abs replaced etc etc and either it was not road tested or the mechanic is useless. I had to return on tuesday as they would not come and pick it up - course not why would they not incovenience me further?It was apparently a speedo pick up on the abs. Must say I dont believe a word they say!I waited two hours without even an apology or a coffee.R*** said as a good will gesture I would not be chgarged for the sensor. Well there was nothing wrong with it before. I nearly lost my top when he said this. Bloody cheek. The amount of money I wasted due to Laguna's poor standards of customer care.I will never use them again, despite eventually the bike feeling good. All R*** had to do was keep me abreast of things.Also why as a main dealer, does KTM take weeks to supply parts? If I pay £86+ per hour, the very least I expect is a courtesy call when things go wrong. Lada customer service, Rolls Royce prices.
December 2023 by Michael Thompson
KTM direct couldn?t improve, super quick delivery and good prices for quality gear, thank you, hope you have a good Christmas
December 2023 by Russell Ryan
Friendly staff and good selection of bikes and gear.
November 2023 by Eva Eldridge
Great motorbike shop! Lovely staff. We had an amazing experience purchasing a dream bike. Connor is very experienced, knowledgeable and goes above and beyond to make the process smooth. Highly recommend!Thank you very much Laguna Motorcycles and Connor!
