March 2024 by Ralu Dcn
And the prize goes to Rachel! Rachel you seem to be very popular around here, but not in a good way. One can read the disgust on her face as soon as approaches the counter, literally no greeting, customer service nonexistent, rude in every possible way, policing everything and everyone as if is particularly searching for argument. It's a shame that because of her the whole store gets one star, however, employees represent the company image and I strongly recommend that she gets removed from facing the public and sent back to training to learn how to treat customers. By the way, Rachel darling, put a smile on your bitter face, I promise it doesn't cost a penny from your wage.
March 2024 by Mel Underdown
Absolutely appalled with the service from Rachel, was rude and by the end I just wanted to walk out. Shocking
March 2024 by R33P 3R
I?m now coming back and changing my review to 1 star after the appalling behaviour from a staff member called Rachel, her overall attitude and manners are atrocious. This staff member will talk down to you, and make comments to pasting staff members about you like you are not stood in front of her. Absolutely appalling!!
March 2024 by Gracie
Popped in to return a few items and was seen by Rachel. All items were in the return time, tags still on I had just gotten the wrong size yet she was rather rude to me and had quite an attitude. As I was walking away I heard her talking about me to her colleague. I spoke to the manager as I was unhappy by all of this and he brushed it away. I?m not the type of person to complain but I am appalled at how I was treated and I know I?m not the only one as friends of mine have been treated like this too.
March 2024 by Catherine Lawrence
If you are unlucky enough to be served by Rachel, prepare for bad manners and under the breath comments!I was waiting in line, holding my child with hangers digging into my fingers, I get to the desk she's starts grabbing before I've even finished to be able to say I want to do an exchange. Yet its my fault? I should of told her first, and strops to get it taken off. I replied with you didn't even wait for me to put it on the desk again I get another comment this time I chucked it at her. Funny because I was literally peeling it out between my fingers onto the desk. Then you can't even pay the rest without a physical card, so again I said can't you put it on a gift card and do it that way. No. So as I quickly pop to my car all I hear behind me is funny how they say pop it on a gift card when they need to pay. Again asda can return things on a gift card then you put the balance towards payment, and finished off with contact less. Just beyond rude and there was no need for it!!!
March 2024 by Claire Cherry
Cafe review = all I can say is awful. Service poor, staff clearly don't want to be here. Tables dirty and not cleared. Ordered fish finger sandwiches, these were on the cheapest of white bread, 1 fish finger per half sandwich, totally tasteless and was more unidentifiable mush than fish!!!! Stood for ages waiting for tea, didn't provide table service, no napkins.
February 2024 by DIRE WOLF2K20
Great store, with friendly staff
February 2024 by Rebecca Berger
Good choice, 2 floors and the have trollies
February 2024 by Dani Manison
Had lunch in the cafe today. The staff were lethargic and disinterested, dirty tables everywhere. The wedges/curly fries were only half cooked. The dry burger looked like it had just been thrown together with absolutely no care and had no flavour to speak of. All in all a disappointing visit.
February 2024 by Teresa Ormsby
Good place to shop and not expensive+free parking
February 2024 by Feather Wild
No food, this would be helpful in Maidstone. Store is on two levels with a lift and escalator. Every time I visit it is messy with items on the floor and coffee cups on shelves, etc. I pick up what I can as I don't want to run over it with the wheel chair.Staff are mostly kind and understanding. Great for kitchen and bedding! Always packed with seasonal items.
February 2024 by Steve H
Ordered on line and a quick pick up from store.
February 2024 by Craig Piercy
Good store with plenty of clothes and even a nice cafe with toilets available.
February 2024 by Dianne De'Looze
Shame there is always a long que to pay. People at the till are really slow
February 2024 by Andrew Hubbard
Nice place Nice staff