March 2024 by Sam Jones
04/03/2421:01I?m a regular at this store and shop here at least 5 times a week, usually a pleasant shopping experience with great retail customer service but as of recently this has been let down by a women who works on the customer self service (elderly lady, grey hair). Whilst using your scan as you go and finalising our purchase at the self service I could hear her repeating ?have you paid for that bag? several times, I assumed that she wasn?t talking to me as she made no attempt at getting mine or my partners attention. After she had repeated it I made her aware that I had paid for it ! It?s a 30p bagI understand that it?s highly likely customers would avoid paying for a bag and most probably looses the store a small portions of profit, thus the importance of making sure each customer pays for there items.But this is not the first time this Women has given me poor customer service in your store.There has been an occasion where a product I was purchasing needed approval (energy drink) instead of her asking for my ID she leans in to me looking me up and down, I?m aware that challenge 25 is a thing but I?m in my 30s and it doesn?t take a lot to ask for prof of age.Her customer service definitely needs to be improved ( maybe she needs more training on how to delivery outstanding customer service or people skills ) I?m writing this to make you aware of her shoddy and judgmental demeanour, as a manager that has worked in retail for the past 10 years this is information that I would deal with and appreciate being informed of
February 2024 by THEGIFTBOX Secrets
Good overall shop
February 2024 by M S
Visited the pharmacy at Tesco Folkestone to get an emergency prescription. The ladies there were friendly, helpful, communicative and very efficient. Thank you!
February 2024 by Guman Makhim
I am the regular customer since 2006 but now a days I found strange when I go out with my truly after shopping so many times their system did not allow me to exit, even there is nothing wrong with my shopping, probably they think I am a stiller. This is irritating and frustrating. My question is why their system did not check while paying in the machine? Some of the staffs are also not very helpful and the stuffs are not updated you can?t get some items which you used to get it before.
December 2023 by Darina Bishop
Thank you all Tesco workers for working really hard over Christmas! Came from shopping today and let's say even 8am was mental! Big shout to lady called TAY (hope I that got right) for helping me to find food. She was helping others as I was waiting in queue as well. Have a lovely Christmas all of you x
December 2023 by Adam Hogarth
Honestly. One of THE worst customer experiences from Tesco Mobile. Specifically, Jack, the guy that served me. I lost/had my phone stolen and this guy couldn't have been more disinterested in helping me. This guy clearly didn't care about his job and spent as much time making a resolution as opaque as possible. Finally, when I lost the plot, I spoke to his colleagues who were helpful and told me what to expect. Still... 7 days to process a misinformed insurance claim on a phone. Not good!
November 2023 by Philip Jones
Been shopping here for years.Sadly we found that we are being cheated,sad but true..
November 2023 by Catalin Victoria
I had to do a delivery, the back bay was full with water my feet got wet, then some guy from Tesco said he will send someone to take the delivery, 30 min I had to wait and no one came. Shame on you people!!!
October 2023 by Paul Hopper
Bit like a down market Lidl. Stock all in plastic bags (some of it rotten when I opened them at home) most near sell by dates. You have to battle it out with the home delivery people possessing the aisles. Prices are keen. Not much eco friendly. Eco friendly coffee, toilet paper, kitchen paper would be nice)
October 2023 by Jnib
Always plenty of parking and the fresh produce is good. Good for a quick shop or a bigger weekly event. Just picked up some lunch this time. The petrol station just round the back is convenient.
October 2023 by A Schofield
Like most Tesco stores good,still have to watch the prices were ever you shop
October 2023 by Elaine Waddington
Easy we use little scan machine find it easier, x
August 2023 by Deidara
A great store. But a stranger walked up to my sister (3 months old) and asked her if she is in the army. Does this happen often?
July 2023 by david C
Litrally the worst tescos going, never got any food shelves always look empty , selection of products is so small anyway so even if fully stocked can't find what you want. Blocked off the exit so if you don't buy anything you have to go through the tills to get out and a lot of the time I walk out this tescos empty handed cos they don't have the products I go in for. Ashford and Dover tescos are much better for this area.
July 2023 by Robert Baldock
Good quality products, good pricing on most everyday items and friendly staff.