November 2023 by Clara Rioseco
Quick and efficient service of finding the products I needed and having them expertly fitted to my car. Very friendly staff, including Mike who advised me of the benefits of joining the Halfords motor club, which saved me over £40 today and a free MOT! Thanks Mike!
November 2023 by Eleanor Kirby
Really helpful and knowledgeable staff member at the service desk. Well done to her, she clearly knew her stuff and listened to my question carefully before answering.
November 2023 by Rachel Wood
Booked my Ebike in for its 6 week service. Excellent service, done in a few hours. Highly recommended
November 2023 by Simon Rolfe
Only popped in to check out a bike for my son who is about to turn 13. Halfords had so many different models to choose from. Unfortunately my knowledge of bikes are limited. Member of staff called Edward helped us out. He was very knowledgeable and was happy to explain all the differences between the Hybrid and Mountain bikes that we had tried to narrow down.Well I felt comfortable that I was unlikely to get this 1 to 1 service else where or on the web so we bought it. Thanks again. Will have to pop back soon get the accessories. Cheers and thanks again Edward.
October 2023 by Toni Hale
We would like to thank Glen from Halfords for all his help and advice on which coolant to buy and how to use it. He was very informative and very polite. Making our Halfords experience much more pleasant.
October 2023 by PG mobile
The 5 stars on this occasion are for the service from the staff members at this store. Due to a hiccup the senior staff went above and beyond. All done with good humour and proved that call centre systems are not always good for the customer.
September 2023 by Paul Gluckman
I was very grateful to have expert advice about a battery jump pack that I wanted to buy. A gentleman called Kevin on the Halfords staff (Westwood Retail Park) took time to show me different models available, and to explain which might be the best for my purposes. Having access to this kind of face-to-face guidance and advice in any shopping is becoming increasingly scarce, and I was very impressed by the time and consideration that was shown to me. Likewise the assistance given to me by another member of staff there, Mike - at the checkout was much appreciated. This kind of 'customer care' is what will ensure that I return to this branch of Halfords, and I recommend that store and the team there unreservedly.
September 2023 by David Allan
Five star experience! I bought a bike on Saturday but I wasn't happy with it so I rode it back to Halfords Thanet today and Emma and Ed were amazing with their "no problem" attitude and exchanged it for me without any further ado.Thanks Ed and Emma! You shine :)
September 2023 by charlotte wear
Ella was fantastic she went above and beyond to help me with my car issue. She had a lot of knowledge about everything I asked and could show me the best products for the best outcome. She was very helpful. She was friendly and made you feel you could put your trust in her. Outstanding service today Ella thank you so much
September 2023 by scott dumigan
Jay was amazing, being able to sort my daughters 4th Birthday Bike. Josh was also amazing, given he built the bike before I even knew it lol. Ohh the spokies and Hairdo were also well received, thank you x
August 2023 by Kieran tv Youtube (KTV)
Disgusting customer service staff are really rude and drytried charging me £15 for a inner tube replacementoriginally i wanted a new tire and inner tube with a £10 replacement fee the lady said she can do it but failed to realise the bikes wheel was bowed and needs more tlc. I said put it back with the new inner tube and she was like you would still need to pay the £10 as i have taken it apart. Big loss on you as i went straight to customer services absolute disgusting i dont want anything from here considering the bike parts are made in china which makes matters worse. Go to decathlon they sell much better gear at better prices
July 2023 by KEVIN COOPER
Recently went into the Westwood store to buy a new mountain bike,unfortunately the bike I had looked at on line was no longer available as it was a limited edition. Romana who severed me searched to see if there was one at another store but she found a very similar bike in the same colour that suited. Thank you for your help and effort,have the bike now and very happy.
July 2023 by Jade Roberts
Visited Halfords in Thanet today for a car bulb change and also used the bike service recently. Staff always polite and friendly and every time I have had cause to visit Halfords, I've always noticed their staff seem to stand out compared to other shops. Not sure if that's due to robust recruitment or training but they are doing something right. Nothing worse than surly staff that make you feel like an inconvenience. Never felt that at Halfords. I usually don't write reviews but have made time today to acknowledge the staff's efforts and give credit where is is due. Thank you Thanet Halfords.
July 2023 by Gary P
I bought a set of headlights for my car. Originally I wanted to purchase LED headlights only to be told Halfords does sell them, however only the original car manufacturer can fit them. I bought the Halfords blue set, however I needed to change them. The replacement set after being fitted turned out not to be blue. So the replacement set were the wrong ones. Please note I went to Halfords so I would get the correct lights or so I thought.
July 2023 by bob gorman
Car battery just died and left me stranded. Phoned around for a replacement battery and only Halfords could deliver that day and at a competitive price. Battery fitted and on my way within hours. Thanks Halfords for brilliant service.
