March 2024 by Aiimee
Iconic jewellery store in ashford kent truly are amazing! We had the pleasure of working with a lovely staff member these past couple of months and she went above and beyond with helping us pick out both our wedding rings and jewellery. Communication is a massive factor and she kept us up to date with phone calls and emails including everything we needed to know. Customer service in this shop was amazing. Staff are friendly, approachable, good listeners and are willing to answer any questions you may have. Myself and my partner are so glad we went with iconic for picking out our wedding bits. Thank you for the amazing stressfree experience. Highly highly recommend
March 2024 by trev Sinnberg
What a wonderful store Nicole and all at this store will make your visit a happy oneSo helpful friendly with a brilliant range of jewellery
March 2024 by Hannah Wright
Amazing there are no other words
March 2024 by Marina
My wedding ring was bought here - it was bespoke but so much cheaper than expected! They also have some lovely pieces in store. The staff are lovely and made us feel like the most important people, and will go out of their way to help you. A shout out to Nicole and Wiktoria!
March 2024 by BoogleBug
Everyone at the shop is friendly, helpful, professional and was so supportive while I was organising my wedding rings. 100% would recommend to anyone who?s looking to get jewellery, custom or otherwise.
December 2023 by Marlita Vallens
Other lovely shopping experience in iconic great friendly staff always a pleasure to show here
December 2023 by Alun Lewis
Great shop, jewellery at great prices and all the girls that work in there are really friendly and attentive. Highly recommended
December 2023 by Andrew Maher
Brilliant staff so welcoming the jewelry feels great when wearing it I keep having to go back for more
December 2023 by Connor Perry
Wow! Wiktoria and Abby are amazing. Fantastic customer service. We met them at a local wedding fair, and instantly knew they were the jewellers for us. We travelled over to the Iconic store in Ashford and they helped us find the perfect rings.Brilliant people, and a great business! Highly recommend!
November 2023 by colin
My partner ( now wife) purchased our wedding rings from Iconic, hers in platinum and mine palladium as we were told they were deemed to be tough and resistant to scratches. The wedding day came and we finally got to wear the rings. How ever, the very next day I noticed some quite bad scratches had appeared on my ring. Obviously I was a little disappointed 24hrs in , especially as we were abroad getting married and the toughest activity was swimming in a pool and eating! Nothing too stressful for a palladium ring you would think.On returning to the UK we visited the store in Westwood to show the state of the ring and all staff agreed that this was uncharacteristic and that it looked like a 1year old ring in just a few days.Anyway, they agreed to return the ring to the supplier for assessment. After a week or so of calling the store I finally received an answer and they were going to replace it. Great, I thought. Until the day I collected ( had to wait ages mind!) it turned out to be the same ring but with most of the marks polished out, but not all. I naturally pointed this out and they apologised and arranged for a new replacement. This eventually arrived ( took a long time) and I collected the ring. With in a few hours scratches appeared and I rang the store.As this branch was due to close down soon the could not help but suggested I speak to their Ashford branch. We drove there ( which is well out of our way) but when we arrived we were greeted and assisted by Victoria and she was extremely helpful and professional. Without too much trouble and time she had arranged for a full refund and advised on a much more suitable ring for me , of which I am really happy with. Great service in Ashford and especially Victoria! She is a credit to the company so please promote her!
November 2023 by Zach Hillier
Great service and advice thought out. Would fully recommend
November 2023 by Xanthia Skye
Nicole was so lovely, knowledgeable and patient while I chose an engagement ring today. From start to finish I felt looked after and I found my forever ring, she picked out a selection of rings within my price range and really listened to what I wanted. I?m over the moon with the ring and can?t stop looking at it! Can?t recommend this store or the lovely staff enough!
November 2023 by Hannah
Really lovely shop. We were looked after by Wiktoria from meeting her at a wedding fair to buying the rings at the Ashford Store. She was so lovely, helped us with getting the rings engraved and resized and getting to know us as a couple. We absolutely love our wedding rings and would definitely recommend Iconic.
November 2023 by Jacqui Airey
Great products, well placed pricing and the best customer service I have experienced in a long time. Highly recommended ?
October 2023 by Ellie Daniels
The after care for my engagment ring was amazing, Cathy and Abby took such good care and kindness to looking after my ring. What an asset to the team they are.
