March 2024 by del singh
Ordered a boot seal for my BMW E30 delivered within a week and the rubber seal seems Good quality and fitted well.
October 2023 by Chubbyjon
Unfortunately even 1 star is too generous.Absolutely no customer service from what seemed a good company years ago.No responses to emails sent.Only became active once i started a Pay-Pal claim against them and even that was accompanied with lies.Avoid at all costs, there are other companies out there to use.
July 2023 by Shane Smith
Top service all the way to nzItems were on way within 4 business days, can't ask for better than that
April 2023 by John Colling
Avoid, avoid avoid. Ordered a carpet in January, after multiple emails (non of which ever get replied to) and numerous phone calls, no information was provided about my missing order. I eventually cancelled the order on 19th April. The worst customer service I have experienced for quite a while.
April 2023 by ed perry lees buckley
Purchased some parts off ebay which took 2 days to arrive then purchased some from the shop which after 2 weeks they hadn't even started to make (basic trim in fill set)! Drive to the shop for them to make it up in front of me but I didn't need one of them so was told I'd get a refund for that and postage which I never did.Pointless company to email or call as they just don't reply, was told to email but heard nothing back.
March 2023 by Louise L
Would give No Stars as No Response to our Enquiry. We have been trying to get someone to reply to our email, contact us enquire and Facebook messanger request for quote on seals and trim we need for our Zephry as we r visiting from Oz in a weeks time and have spent all month making enquiries.
March 2023 by Jon
Was recommended to here from a car group. Money out for rear windshield trim on 17th of January and never received unfortunately. Tried to email but no response, wonder if there is some system issue as got no email related to purchase? Had to order elsewhere as can't have the window off for too long.
March 2023 by Jason Debono
made a order, have not received it 2 weeks later with no email to advise if there's a problem with order, have emailed but no response, now having to go through PayPal.
March 2023 by Mark E
First time visiting this place this week very good friendly service.Many thanks
December 2022 by Don Watkins
Absolute joke. Spent some decent money with these over the years. Placed an order about 2 months ago that took 2 weeks to get delivered. Stuff happens I know, so I placed another over a week ago for a standard stock item. It still hasn't been dispatched yet! They have my money!!! Sent emails, no reply. Made 7 phone calls no answer. What's going on with their service? Seems this long standing company is on the decline. :(
December 2022 by patrick sullivan
I placed an order weeks ago and haven't received any tracking number. I have emailed you 3 times now and have had no response. Not sure what's happening at this company. I would like a refund
October 2022 by Adrian Holmes
I have used East Kent for my trim right back to the early 90's. I used them recently for some Cortina window seals. They were poor quality with some obvious manufacturing defects on the felt to rubber surface. I tried to contact them via their e-mail for months about the faults, and got no reply at all. What has happened to this company, they used to be so reliable !. Just buy elsewhere in the future, this company is doomed.
June 2022 by john borkett
Ordered the Peugeot 205 rear screen trim, booked to have a new rear window in my 205 gti replaced, guy said the trim wasn't even for a Peugeot let alone a 205, he said it was just a cheap generic rubber trim that I had basically be scammed with, i paid £16.50 plus postage.Contacted this company via email several times, no reply, messaged on facebook, no reply, phoned up, no answer!Avoid these scammers
May 2022 by j
Ordered the Peugeot 205 rear screen trim, booked to have a new rear window in my 205 gti replaced, guy said the trim wasn't even for a Peugeot let alone a 205, he said it was just a cheap generic rubber trim that I had basically be scammed with, i paid £16.50 plus postage.Contacted this company via email several times, no reply, messaged on facebook, no reply, phoned up, no answer!Avoid these scammers
April 2022 by Jason Boyes
Order received over a week later than I requested. Placed the order on the 14/03/22 goods not sent until the 22/03. The page said orders after the 16th would be delayed. I added notes to the order to say we needed the seal quickly & to get in touch if there was a delay. No email or phone call to advise. When I chased a poor lady answered & seemed to have been left at the helm whilst everyone else had gone to a show. She was unable to help but promised to get someone to call or email from the show to at least give me an update. No call or email. The seal finally arrived on the 23/3. Despite trying to cancel via phone & email as the seal was for an industrial application & rendered the machine out of use. It was needed asap. I've now had to chase for the invoice & a copy of the credit is not available? I have used East Kent Trim many times whilst restoring vehicles & have recommended them to various restorers around the globe. However the wheels have clearly come of in recent years & I will be using the competitors going forward. I will no longer be recommending them either.Customers service is where things matter. We have a choice of sellers now so time to give some one else a try.
