March 2024 by m
Spent 40 odd min calling them while walking there. Only to get there to see them blanking the phone onces I got them to understand my date of birth I got told the doctors had sent the meds to the chemist around the block from me.
January 2024 by Francesca Storm
They work extremely hard in the pharmacy - in their feet all day with little or no thanks! Well done everyone. Its a thankless task and I appreciate you all! I wouldn't want your job!! Thank you for all you do and all the horrible comments from the horrible people you have to deal with. You are all AMAZING! x
December 2023 by James Sutton
If i could give it no stars it would still be too many, worst pharmacy I have ever experienced, tried calling them over 40 times in one day as I do not live that local and wanted to make sure my presciption was ready instead of having to wait 40 - 50 minutes for them to make it up and it just rung out, then they answered and put me on hold for 7 minutes before cutting me off, I have now transfered to another pharmacy who DO answer the phone. Appalling especially if you are old and need help, disgusting
December 2023 by Lewis
Their Phone line is constantly busy, ..I just want to know if my prescription is ready because you have to wait up to 40 minutes to collect it if not ?
November 2023 by David Bradshaw
The best pharmacist in the area by miles. Super helpful staff; much better availability of key products whether prescription or otc. As a result it?s always busy as others have said. Bcs it?s better than all the others.
October 2023 by Kevin Johnson
Really good pharmacist however long queue and only one person serving, 30min wait time.
September 2023 by Matt
Rang them 34 times to see if my prescription was there . They don't answer the phone but they definitely take the phone off the hook . Try it yourself, not very professional
May 2023 by robert wildish
Generally no problems.Can get very busy, sometimes be prepared to wait up to 30 minutes.When busy, not enough counter staff
March 2023 by Alfie Richardson
Good customer service
December 2022 by Claire
Always helpful
November 2022 by Pete
This is a good pharmacy, stock is usually not a problem.The entrance is via steps or a ramp, but its a little steep. So yes it is wheelchair friendly.There is plenty of parking available if you use other businesses.The staff are very friendly.Delivery for medication is available but alas unreliable.
November 2022 by unknown unknown
Absolutely awful ! They failed to do a repeat prescription for my dying father and he went without pain medication for days due to their mistake , leaving him in an unbearable amount of pain , due to hearing loss he couldnt even ring them to ask ! When i came back from my business trip , i tried ringing over 30 times and the line would be constantly busy or picked up and put down straight away ! When i finally got through, i got spoken to like absolute rubbish ! Like it was my fault! I would never ever trust these incompetent money grabbers again ! Next to a doctor surgery ! How convenient but they can't even do their jobs properly ! Avoid at all cost
November 2022 by Tom Murray
Just had some new meds prescribed. Kevin detailed each one and when best to take them and the effect they would have. He certainly decluttered the messages I'd left the doctor with yesterday.I haven't had that much interaction with the Pharmacy but when I have the staff have always been friendly and helpful.
November 2021 by Rosie Jambo
I've been a Patient at the 'Hayesbank Clinic' for 35yrs(!)& have used my Pharmacy all this time. Fantastic Staff~they really are, honestly- always eager to help, as much as they can & more. I luv them all & show my appreciation with a box of Biscuits now & again. It's really nice to know they care so much. Thank you my luvlies....Biscuit time soon! Rosie ?(Stay?Safe ALL?take care)
November 2021 by Colin B
Up until a couple of weeks ago they would have been 5* but not for the first time they have forgotten to deliver my Mum's prescription. They don't respond to emails so just call them. 3* is average, if they improve then I will increase the rating. Not even answering emails is not good, don't have an email address if you don't check and reply to them.,
