March 2024 by Catherine Beal
I have been using Brownbills since August 2023 due to some serious corneal erosion issues and they have been brilliant. All the staff members I have had contact with have been amazing, efficient, knowledgeable and friendly too. AJ particularly who has been a life saver in treating my condition is wonderful. Thank you for all your help.
October 2023 by Sarah Spencer
Been going to Brownbills for over 50 yrs, cannot fault their service and care. Excellant.
October 2023 by louise perry
Lovely friendly staff. Well fitting glasses great designs. Highly recommend them.
September 2023 by Ruairidh Roberts
10x more professional than others. Super friendly. Feel like I learned all about my eyes rather than just being handed specs. Thank you.
September 2023 by Karol Jastrz?bski
Fantastic customer service!I had a minor accident, and the frame setting in my glasses got wonky. Sarah helped me immensely by fixing it on the spot. I also ordered a new pair of prescription glasses, which the company delivered sooner than expected! I can't recommend them enough :)
September 2023 by Renée van der Vloodt
Brownbill's optometrists are in a class of their own. Professionally at the top of their tree, they also offer a kind and excellent service which goes well beyond the call of duty. I cannot recommend them highly enough.
July 2023 by Paul Diddams
This was my second eye examination at Brownbills opticians and very happy with service received. Had a good Q&A session before the actual eye examination to go through general health and any issues with my vision. The actual eye examination was very easy to conduct and I found it less stressful. Very slick machines used to present the different visions to compare. Whole examination conducted in a professional but friendly manner. Many thanks
July 2023 by Louise Courtenay Snipp
My 14 year old son needed contact lenses. Sarah was amazingly patient and understanding. She went through the entire process slowly and with encouragement without rushing him. She made extra time and met us early on the second appointment to give us the opportunity to relax and try again. I cannot recommend her enough. Thank you very much! Louise and Ed.
July 2023 by Bec B.
What a wonderful experience. The staff are all fantastic!!!! right from the first phone call I made to book an appointment. Honestly, you really feel like you're calling family. Arriving to my appointment, they get the eye exam machines ready for the first part of your eye tests. Please forgive me but I've forgotten one of the wonderful names, but I do remember Sarah :) Then I saw Michelle who was my optometrist. Very thorough. When I asked questions, Michelle took time to explain, and showed me the eye piccies. After that, I sat with Jack and what a lovely appointment with Jack that was! Jack truly knows his stuff. He brought me lots of frames to try on. He chose perfectly!!!! I wouldn't hesitate to trust him on choice. If you are thinking about visiting Brownbills? Absolutely do it! :) Highly Recommend!!! :) Thank You All of You! Rebecca.
July 2023 by Yvonne Spicer
Highly recommend this opticians, very thorough and caring nothing too much trouble, everything explained.Suffering with very dry eyes so uncomfortable but thanks to Hugh and his team giving me advice and treatment thankfully now much more comfortable.After eye examination Sarah helped with deciding on a new frame and its perfect,Thank you !
June 2023 by Jody Leigh
Very impressed with their technology and attention to detail. With such friendly staff and very welcoming. I highly recommend :)
June 2023 by Holly-dawn Middleton-joseph
I stupidly bought a pair of expensive sunglasses that were too big, I called up the guys and booked an appointment the same day! I forgot to ask the woman's name but she performed absolute wizardry on the sunglasses and now they fit perfectly! she was nothing more than helpful and said I could come back anytime. Great service!
June 2023 by Emily Lydamore
I have been using Brownbills as my optician of choice for over twenty years after a chance referral from the local hospital as I have a weird eye condition that Dr Pinney is an expert in. I am so grateful and happy with the service I have received over the years, but I just don?t have the superlatives in my vocabulary to do them justice in this review. Just last week I was again reminded of their kindness and professionalism when I popped in last minute to collect my contact lenses. It isn?t easy for someone with autism to do these simple things but without even knowing it, they put me at ease and made me feel looked after. Nothing is too much trouble, and it?s across the whole of the team, not just individuals. Thank you team Brownbills!
June 2023 by Hazel Harper
Sarah provided an excellent service to help select a new pair of glasses. Her expertise and knowledge were outstanding. She knew exactly what lenses shape, frame style colour and weight would be appropriate and selected a range to choose from. This made the appointment efficient but not impersonal. Fantastic service as always, which it has been since Dr Pinney took over the practice.
June 2023 by Tony Smith
I have been a customer here for many years. They are without question the only opticians I trust to ensure my eyesight is healthy. The time they invest in your eye examination gives me total confidence. Furthermore the dispensing aspect is also absolutely brilliant. Excellent range available along with a friendly professional atmosphere.
