March 2024 by Laura Holloway
Not usually one to leave reviews but after so many years of amazing customer service I can?t not express how fabulous this branch is. At the age of 26 I?ve probably used this branch for the past 10 year.They?ve helped me with incidents where my platforms have come away from the soles, stapling them so I could make my way home (asking for just a charity donation for the work). They?ve fixed my doc marten zips for a reasonable price, talking me though my best options and also given me advice on laces for my partners works boots.Today I went to get a spare key cut within a couple minutes and they were so friendly and welcoming as alway. Amazing company, lovely staff, highly recommended.
March 2024 by glyn cullen
I bought a lifetime guarantee battery foe my TAG watch here a couple of years ago. The battery ran out last week so I took the watch back in with my receipt and the guarantee card i was given and the friendly guy replaced the battery for free and re-sealed it without any hassle at all.Great service, just remember to keep your card safe. 5 stars.
March 2024 by Maria Gilbert
Went to take a life time battery watch to timpsons welwyn garden city town fretherene road and the arrogant assistant that worked there asked for a card which we wasn't given one. We had the receipt for £24 which proved we purchased the life time guarantee. Said he would do it cause he's a nice person but then gave the watch back. He said he's the only one that works there which is a lie as we have seen others work there and proceeded to tell us he would of given us a card which we didn't have because we wasn't given one. If we had one we would of produced it. Very disappointed In the service that was provided. We have spent a lot of money there getting keys cut and shoe repairs. Won't be going there again anytime soon.
March 2024 by afc ?gunnahh? 1985
Best place to change batteries for a breitling
February 2024 by Mary Barton
What a great find. Excellent service, with a difficult car key. So patient, unflappable, and kind. Clearly a very popular place to go for keys, shoes, jewellery and much more. Definitely excellent service and I will be back
February 2024 by Andrew Lawden
Great service , and great work
January 2024 by Szilveszter Major
Took literally 4 seconds to copy my fob .
January 2024 by Sooz Aitch
Nothing is ever too much trouble, always friendly service
December 2023 by Steven Benjamin
Expensive and unhelpful in correctly positioning watch hands after a simple repair
December 2023 by Aj l
Hello I have been impressed with the service and competent over many years association with this store and it's attentive manager.I recently had good hiking boots returned for warranty work on the soles and the team have outdone themselves. Thank you for all your advice and help.
December 2023 by Denis Lane
Very helpful ?
November 2023 by John Griffiths
Had a battery fitted in my watch 1year ago£50 guy that works there said lifetime guarantee.Phoned up today to say that the battery is going to be told £59 when I said i was told lifetime guarantee he said I should have been given a blue sticker which I don?t recall getting and haven?t got. He then started getting stroppy and bolshi saying tough. I said why not check the battery you put in which he replied they don?t keep records which is convenient for them. I would avoid this timpsons at all cost or until they get some customer service training. Feel a bit conned.
October 2023 by Robert Stone
Glynn is an excellent knowledgeable watch mender and very reasonably priced. Repaired my Citizen Chrono and got a vintage Gucci watch working again after Gucci had said the parts were no longer available
August 2023 by Mason Carr
Incredibly overpriced (£40 for 2 new batteries!). Didn?t advise of cost until too late and work already done. Man who served us was also grumpy. Will not be returning.
July 2023 by Shelley Coetzee
Glyn at Timpson Welwyn Garden City was very helpful and friendly, helped me when Hatfield Timpson couldn't x
