March 2024 by Hez Brown
Absolute joke came down from Royston to get a specific game it said they had in stock at this specific CeX came to find out they wouldn?t sell it to me due to them having lost the case 3 days ago
February 2024 by Tracey Watts
Trendy staff friendly helpful. The staff are always helpful grate place to visit
February 2024 by Popular Misfitz
I think items for sale should be double and triple checked before telling customers it can be sold. My son tried to sell his old phone and was told yes, he just needs an adult to accompany him. I made my way down and showed them the same phone, was also told yes, waited outside for 15 mins while they got the cash ready and when I went back inside they said actually no, the camera is blurry. Waste of time tbh. Should have checked from the beginning.
February 2024 by James Wilkinson
A pleasant transaction. Lots of choice in the store. The staff were friendly. The store was very cold though and the music, although good, was quite loud.
February 2024 by Ivan Filipovi?
Answer to answer:Dear Nikhil,Thanks for your reply. I suppose fine print is an old trusted friend for businesses such as CeX.Tell me this Nikhil, when you go to a shop, and look to buy an item, before you pay for it, do you routinely ask at the counter what the returns policy is? Or would you naturally assume a standard return policy is in place, given the item is in still in the original packaging and not been damaged?Do you genuinely feel your returns policy is fair?IvanBeware of this shop, borderline fraud! I bought an item (HDMI cable), and realised it does not fit my computer. Within 30 minutes I was back in the shop to return the item (still unopened), but was told the item is not refundable (?!?) and I can't get my money back.I don't understand how they can get away with this sort of stuff this day and age. Surely this sort of business is not legal...
January 2024 by Shane Stevens
Good shop
January 2024 by Photos By Charles
Wasted my time today
December 2023 by Thomas Walsh
Decent selection of PS4 games in my experience of this chain. Also some quite nice items behind the till/window. Probably some gems to be had amongst them all.
June 2023 by Peter Rutland
Welwyn Cex was clear n easy to find from the train station. It's very tidy n easy to find what you wish to buy. I gave a 3 based on the cleanliness and easy findings of items and shop. However, the professionalism of 2 members of staff was not pleasant. The young lady with brown hair n denim shorts and a guy with long ginger hair never spoke barely anything whilst serving me. TBH it felt like they didn't want to serve me even though this was my first time in Welwyn's Cex.
April 2023 by Nick Cole
Bought a load of blu rays and DVDs there a week ago and one of the discs was missing when I got home (Cambridge). Contacted CEX via twitter and these guys posted the missing disc - really helpful :-)
April 2023 by kevinwoolford123
The manager with the "you died" hoodie was so rude with an unapproachable attitude to a polite question. I asked if something was available for sale and was greeted with a forceful NO! Won't be going in that store again. Saw so many things I wanted to buy behind the counter but after his attitude I passed on it all. Horrible experience and the worst cex store I've used for customer service attitude
April 2023 by mouad matioui
Came in few months ago to buy an Iphone 14 pro from this branch using my cex staff discount, manager/owner would not sell it with the discount cause it?s not profitable for him saying: ?We are just a small company with one branch?. Few months past the phone is depreciating on his shelfs, got to the price i would have bought it for ?.Very pitiful.
February 2023 by Sudhir
Helpful staff with reasonable prices for used mobile phones.
January 2023 by Robert M
Anytime I've traded in or bought stuff the boys & girls here have always been helpful and friendly. You can always have a good chat with them whilst being served about various games, films & anime and find you have quite abit in common
January 2023 by Robert Mitchell
Anytime I've traded in or bought stuff the boys & girls here have always been helpful and friendly. You can always have a good chat with them whilst being served about various games, films & anime and find you have quite abit in common