Banks in Stevenage, Hertfordshire

“This is a refreshingly good banking service in this town when most of the rest are frankly downright appalling and worse. Louise was pleasant and polite in issuing a printed bank statement and totally unflustered by a minor printer device breakdown and even with that solved it in no time at all . Steve the manager , likewise very polite and approachable over the phone . Oh how this has all dramatically improved since a few years ago .As it says on the notice ' This branch will be open until at least 2026' - they are doing 'what it says on the tin' - long may they remain open for the whole of this century. Very well done the whole branch team for turning this branch around. It is the best in Stevenage now in my experience.”

“Top stars to the staff at Stevenage NatWest, the staff here have by far excelled there self’s throughout this time we are having and made it so we can do everything we normally do but while sticking to the rules and staying positive and motivated thank you guys and girls for doing your best in this time and for putting yourself in the firing line WE appreciate the help”

“I went into the store to try and get a lego cards album for my 6 year old daughter. I hadn’t realised the promotion had ended and she quickly became upset when there was none left. (she has ASD and struggles with handling her emotions and found it hard to cope with) A very kind hearted staff member Jackie looked outback but with no luck and upon seeing my daughter so upset gave her an envelop full of her own lego cards. My heartfelt thanks goes out to her and her incredible act of kindness”

“Went into the branch for help with my corporate card. Kelsey went out of her way to help me resolve the problem and followed up with both a call and email so I could easily get in touch if I experienced any further issues.”

“That’s the best bank I have been!!!!!From the time that I arrived was easy to realise that I made a absolutely right choice.The staff are very professionals also extremely polite,making sure that all the clients are seriously attending and no leaving with doubts.Make a huge difference when you are leading with serious people,well trained to attend the costumers.The atmosphere is great,all around very tidy and clean.Everything works properly like should be.”

“application for a mortgage.When I first walked into this branch, JANE SMALES treated me incredibly well. She was friendly and professional, and she took the time to explain everything to me and pair me up with a financial advisor.GALINA DOLAN, I am very thankful to have you as my financial advisor.The service I received and the prompt responses throughout my application left me so satisfied and happy that I went directly to Barclays rather than using a mortgage broker.The words cannot express how grateful I am to you. I will recommend you always. Barclays is lucky to have such people.”

“Ken and his staff are very helpful and nothing is ever an issue ... I live 20 miles from Stevenage but prefer to travel there than my local branch .. on-line banking will never really replace the personal touch that you get from visiting a branch like this ...??”

“Lewis was very lovely and helpful in changing & creating some new accounts for me. Very informative, funny and would highly recommend. What I also recommend is ignoring the negative comments/reviews as 1. the opening hours aren’t a personal problem of the Stevenage branch and it can’t be helped and 2. those people are just clueless on how things work today. Many thanks to Michelle also, very lovely manager and helped me prior to the appointment too x”