January 2024 by Duncan Smith
Used click and collect - they gave me the car shampoo without a lid, just noticed when I got home, great. Hope it doesn?t evaporate
January 2024 by Aidan M
Charged for a service that couldn?t be completed. Which was annoying but understandable.Good phone service to confirm they would refund but, I had to go in store to process which was frustrating. Got a call from the store manager to apologies but still had to go in store.Experience in store was then super frustrating. Was served by the same person whose mistake had meant I had to waste 40 minutes of my time coming in, and total lack of understanding of the inconvenience he had caused me. Really poor service not taken any responsibility and undone all the good work of the phone customer services and the store manager.
January 2024 by Veraf khambatta
Fast efficient service with a smile. Through rain or sun they always service your needs. Keep it up
December 2023 by Bolton Paul
Superb service from Luc at Halfords in St Albans. Sourced and fitted some roof bars for us at the very last minute to save a family trip away for Christmas. Very much appreciated and we?d recommend very highly. Truly exceptional service. Thanks Luc! Happy Christmas!
December 2023 by Vipul Sheth
Charlie was excellent. Went in for a light bulb and they carried out a quick check on the car as well. Very professional and quick. Thank you.
December 2023 by kelly wright
Very helpful friendly staff. Dealt with my query efficiently and even advised how I could save some money. Alex and Luc were great. Had my bulbs fitted and I was I my way in a flash. Definitely recommend this store. Thank you
December 2023 by Andrea Arvai Ovcharova
Brilliant service at Halfords Unit 2, St Albans Retail Park, Griffiths Way, St Albans AL1 2RJThanks to Andy & Dinas their amazing team work it was very much appreciated.New battery fitted.I Will highly recommend you guys and I?ll definitely be using you again in the future.
December 2023 by Caroline Duggan
Called in on Saturday 16th Dec, needing a new battery. Dina looked after me and gave the car a free checkover, fitted the new battery, all inside of 30 minutes, brilliant!! Highly recommend.
December 2023 by Edward William Morris
Really nice staff . Been in with my car locks playing up , and they checked everything out for me , so I know it's not the battery or door servos. Keen to help . Thankyou ?
December 2023 by J smy
Adrian was friendly and quick, he fitted the bulbs in my Corsa (which are really awkward) in no time at all.
December 2023 by Ian Martin
The staff were friendly and helpful. I had booked an e.bike out for a day but when I got there one of the staff said I could have it for an hour I told him I had booked it for a day he checked and said i could have it for 6 hours which was fine. But half way through my test ride the battery went flat so I was a bit disappointed.When I returned the bike they did apologise.
December 2023 by John Rapson
I needed brighter headlight bulbs fitted and selected a pair of bulbs that were supposedly 200% brighter but the fitter thought otherwise and advised me to fit a pair of cheaper bulbs that she recommended. They were no better than ordinary halogen bulbs. I returned them, paid extra for the 200% brighter bulbs and had them fitted. They were indeed a bit brighter but the near side bulb was inserted incorrectly. The beam was thrown way down and to the left. To add insult to injury the fitter bent the spring clip making removal extremely difficult.I have since replaced the bulbs again with a pair of cheap Chinese LED bulbs which are much brighter than the Halfords 200% brighter bulbs.I?m certainly not happy about getting bad advice, being sold something I didn?t want and paying £9 for the privilege of having a bulb fitted incorrectly.
December 2023 by Patrick Hughes
Halfords St Albans were superb. Had a late afternoon battery failure Dropped in and got immediate and superb service. Adrian the fitter was v expert explained what he wa doing throughout and charming as well. Kelyse on reception was calm and knowable. A really impressive experience and strong recommend for Halfords fitting
December 2023 by Andrew B
Excellent overall service - from on-line selection and ordering (of a replacement car battery), through to email and text confirmations and updates and pick up and fitting by helpful staff at local store (in the rain !). Very impressed.
December 2023 by Alice Moss
Adrian, Max & Kelyse we're great. Fantastic customer service. Deserve to be paid at minimum aLiving Wage.Good staff are hard to find & keep. Halfords need to value their staff.