February 2024 by Samuel
We went to register for the online services and the receptionists were very kind and helpful. They even called me later on that day after confirming with the doctors how to proceed with an ongoing issue.
December 2023 by Sarah Panter
I am compelled to leave a review and I don?t do reviews very often. I moved to this surgery recently and they have been absolutely brilliant. The reception team are professional, efficient and caring and really do try their best to assist even though they are under a lot of pressure. The GPs have been fantastic, they are kind and compassionate, they listen, and I only have good things to say about my experience here. Surgeries are under immense pressure but the team here have got it right.
December 2023 by Clare
Can?t get through, when you do they just tell you to keep calling to give u the same answer. No appointments available and call 111 instead. Been a patient for two months and not had a single appointment even though I have numerous medical issues that require ongoing medication. Only person that called me was the dispensary guy to sort my repeat. Never spoken to a GP here ever despite numerous attempts at booking appointments. Made to feel a burden if you call. I give up now
November 2023 by James Evans
All my interactions here have been positive and supportive. Thank you
November 2023 by Jennifer Johnson
Got told to ring at 17:30 but no answer
February 2023 by Tracey Walton
We moved to this surgery last year and have never regretted it.The level of service and professionalism is outstanding from clinicians and non clinical professionals.
January 2023 by sharmael ward
I am very grateful to this GP surgery. I am new to the area and the process was easy to become a new patient all I needed to do in person was verify myself with ID and voilà.The receptionist was very polite and made the process simple. Thank you.
January 2023 by Pippa W
The couple of times I've been the staff have all been really friendly, kind and effective
December 2022 by Nadine Sterling
Was sent here from a referral from my usual drs. Very polite receptionists and lovely clean spacious waiting room. Parking wasn't a problem, but could be if busy. Nurses were so kind especially as I was a rather nervous patient. Highly recommended.
October 2022 by John Dadzie
I just came off the phone with avery rude receptionist. Most ofthem now are very very rudeunlike what we had some yearsback. As someone who needsmedical help, don't let theirrudeness ruin your day
August 2022 by Tasha Paffett
Receptionist can be rude and blunt sometimes and most of the doctors just wave you off and don't seem to care about why you're there
June 2022 by Saoirse Bridie
Rang 8.30am not a second after to be told no more appointments. What kind of nhs service is this!!
May 2022 by tia woodley
Rude staff. Just spoke to a women on the phone and she was blunt, rude and didn?t even try to help me when I told her I needed an appointment after a certain time, and it?s been two weeks and it was the first time I had even got through.
May 2022 by Randika Dissanayake
The reception staff you to call 8:30 or 14:00 to get appointments. If you call 8:29 there is a recording playing, the appointment lines open 8:30. If you call few seconds after, 8:30 , the recording says no more appointments available and asked to call 14:00.Then they giving you and option to dial if the appointment is urgent. Egan you dial that option, someone will speak to you and say , call back 2 pm or book online. When you trying to book online every single time, you will receive the message to say no online appointments are available.I am not saying all the receptionists, but some are very rude and no knowledge of customer care.
February 2022 by Sara
Efficient even during the pandemic, the only surgery in Letchworth that was able to take me on as a new patient during covid. Great service and online/phone communication throughout.
