March 2024 by Moomin
Lovely cafe , nice soft play and swimming pool. My only complaint is there's a 1 single toilet for the whole café ?
January 2024 by Susan Jones
SOFTPLAY REVIEW. Took my 3 year old today and was a little underwhelmed.1. The softplay area itself feels very squeezed in, it?s very high and visibility from the seating area is almost nonexistent. Feels like they had an odd corner left on the architects plan and decided to stick a softplay in.2. The whole frame wobbles when you are at the top which is a little disconcerting! Have been to alot of softplays and never experienced this. Made me feel a bit unsafe.3. Apart from in the under 3s toddler area there are no normal open slides, just two tube slides.Not all young children like tube slides as they are dark and enclosed.This resulted in my little one getting board quite quickly which doesn?t usually happen at softplay.3. There are only about 5 or 6 tables in the seating area; there was hardly anyone else there when we went as it was a weekday but all the tables were full.Would certainly avoid in school holidays or at weekends as I can not see how all accompanying adults would even be able to stand as the tables are also very close together.4. It has a good security door to the softplay area from the main entrance which children can?t operate from inside (so can?t get out) but if you leave (to get a something from the cafe etc?) you have to be buzzed in by reception and they don?t always see you waiting.5. The softplay is clean and in good condition but you would expect that as it is so new.6. There is one toilet and this was not particularly clean and there was no toilet roll. We went in the morning and it wasn?t busy so it did make me question if the facilities are even checked once a day.I have given it two stars because the parking is good as is the location plus the cafe had a good menu.All in all as the towns only softplay, I really don?t think this is good enough unfortunately so I won?t be returning.
January 2024 by Mike C
I want to really like Hartham, the new extension is great, the new soft play and cafe is a very welcome additions to the centre. My son does the swimming lessons here and really enjoys them and the instructors are great!But the negative here, and it's a big one is the parking. People dump their cars anywhere, taking up disabled bays, child and parent ones and even parking in tbe middle of the carriageway creating an artificial partition of cars in the road. The parking rules are not enforced at all. The new entrance has clearly marked disabled bays, coach bays and hatched areas labelled no parking, but people ignore this and the centre does nothing about it. It creates a very congested and frankly dangerous area to navigate for both vehicles and pedestrians. Couple this with contractors parking their vans in an entrance that barely allows two cars to pass through and it is a recipe for disaster, really ruins the experience.
December 2023 by Mike Shirley
Good gym. Newly upgraded. Nice vibe
December 2023 by Harry Smtih
Ignored my disabled mum. When speaking to me and my mum, they directed conversation solely at me. Making eye contact with me, asking only me questions and speaking over my mum.I understand that staff are trying their best, but it?s not good enough. Contemplated not leaving this review as last thing I want is to get anyone in trouble. But the apparent need for staff training is greater than this.
December 2023 by Kyan Adams
Went in to join up for a membership tonight. I was greeted by David. Who helped me join up as I needed help. Karrina and David were both Very informative and answered all my questions. Really friendly. Made it a lot easier for me. Thank you!
October 2023 by Susan Hardwick
Aircon fitted is unsuitable for the area as does not work effectively. Gym way too hot and uncomfortable so 10 years of membership I?ll be leaving
October 2023 by Hayden Hinson
New gym is great. Has a good variety of equipment and plenty of it too - less waiting time
October 2023 by Mary Helen Di Pasquale
The new soft play is lovely! Really good facilities.
September 2023 by Kevin McNeil
Great new environment after the rec renovations.
July 2023 by Douglas Okafo
Small range of equipment ,the receptionists were quite rude upon entry, would not go here again not worth the money or time
July 2023 by DUG
Small range of equipment ,the receptionists were quite rude upon entry, would not go here again not worth the money or time
July 2023 by James West
This is s very limited gym, they are in the process of an extension which ive been told we'll be bigger and offer more equipment. However, I was also told it would be finished in Jan 23. No communication, 90% of staff don't say hello or goodbye, and in recent months there is a huge increase of 14 to 16 year old kids training in groups. Just to highlight how bad the customer service is, take a look at the reviews and see how many have been acknowledged by management.
June 2023 by Rhonnie Jenkins
Continuous cancellation of swimming classes, really hinders the children?s confidence and learning
May 2023 by Jacob Withington
Best pool I?ve been to, not too busy, good timings, great changing rooms. Most staff nice and helpful. Didn?t realise how good it was until I went elsewhere.
