June 2023 by Ian Yuill
Jamie and another staff member called Jamie went above and that extra mile by helping me get my large long bulb for my Buisness in the kitchen by helping me find the right bulb not only for my Buisness but a lamp upstairs by checking everything for me.Thanks guys great customer service I will be highly recommending friends and family .Ian Cathy and Young Jayden
June 2023 by Josh Piper
We love the Jamie's such a good pair of lads and very knowledgeable 10/10 on customer service and never fail to make us smile
December 2022 by Carole Chapman
always found staff helpful and friendly and love the shop
November 2022 by AR
Best Robert Dyas experience! Such a super fantastic team and brilliant store! Jack, Jamie and Ben were so helpful and I'm very grateful. Went in for a click and collect this weekend and spent more as a result of their kind help and expertise. The store was super tidy and organised too. It was such an inviting shopping experience and one of the best I've ever had. Thank you all. You are such a wonderful and lovely team.
July 2022 by Hev M
Helpful staff.
June 2022 by English Team
I came into R Dyas today, Hemel store. I purchased a sun lounger. It was packaged in an enormous box which looked beyond my capabilities to carry home - a 5 min walk. The young man, Jack Hussain who was the assistant serving me was extremely helpful and could clearly see my dilemma and so after asking his manager offered to carry it home for me. It was brilliant service and done very graciously and politely. I would like to let you know that he is a credit to your store. I wish other shops had such helpful staff. Many thanks. Mrs Giddens
May 2022 by Hannah Eustace
Excellent customer service today in Robert Dyas Hemel branch. I can't recall the name of the man who served me, but he was friendly, polite, very helpful & knowledgeable, and he sorted out my Mum's kettle issue with no bother. I would highly recommend this store. Thank you!
November 2021 by Patsy Lofting
Went into the Hemel store of Robert Dyas.Couldn?t believe how helpful Wyatt and Rachel have been.Helping me and my mum looking to purchase a Hoover.We wasn?t sure what we wanted and really found the information informative and very helpful.After all the help and advice I didn?t purchase today, but will be back for the one we decided on.If you need any help go to the Hemel store. They are all fantastic.Thanks Rachel and thanks WyattMuch appreciated
November 2021 by Jennifer Gover
Had to say a HUGE thank you to the team at hemel. My nan was in town shopping last week and was struggling with a purchase / refund. She was served by a girl called Rachel with dark ish hair, and this lady went above and beyond to help her. Nan can get flustered in those situations but this customer service worker kept her calm and really understood her needs, and took the time to help. Thank you to this lady as you made my nans day so much easier and she really appreciated your help. As do I. Well done customer service ?
November 2021 by D H
Took a faulty kettle back to Robert Dyas in Hemel Hempstead purchased online 3 days ago with PayPal on Amex.l called head office and the shop was told by both no problem bring it in for a refund .traveling a round trip of 30miles .l get to the shop where some rude abnoxious girl Rachel starts tell me she can't process a PayPal refund. Real bad attitude with a big mouth.I called head office again who told them to do the paperwork.My point being horrible place bad attitude, terrible service. Could have told me in the first place that they could have collected it instead of wasting my time and gasoline.
October 2021 by erica potticary
I went to this shop for an electric frying pan I had no idea of specification, no need to worry, Jamie Creed was very informative and friendly. He gave me all the information I needed. I highly recomed asking for him if you need advice. Very charming!
September 2021 by Cheryl & David Halpin
Excellent customer service again at Robert Days Hemel Hempstead.We were served superbly by Jamie Ray who really brightened our day.Thank youDave and Cheryl
September 2021 by Ching Wan Lui
Something useful can always be found in Robert Dyas. Their staff in the Hemel Hempstead branch are very good and friendly, always ready to help.
August 2021 by Ray Garwood
very pleasant store and staff .stock good. my item double the size but same price not bad ,also found cleaner i was told they dont make BUT dyas had it.well done and i would recomend highly.
July 2021 by Alec Hayward
Popped into store today to look for a brush staff helpful and friendly came out with hose pipe and a sander