February 2023 by Hyper HoopZ
Useless, won?t release funds from my account due to self imposed limits. Forgot whose money it was. Account will be closed in the next fortnight.
December 2022 by Lacramioara Capraru
Best customer service from Ruth today. Thank you!
December 2022 by James H
Really slow not enough people working who can help
October 2022 by Ross tuffrey
As a working guy who can?t get to the bank in the week I now can?t even speak to a cashier at weekend. Apparently the bank doesn?t have the money to Staff cashier desks anymore. Just a faceless unaccountable entity that?s cares very little about its customers banking experience
October 2022 by Tetiana Kret
terrible service, more than a month they can not solve simple questions, empty promises, "in progress" don't waste time, rubbish
June 2022 by Russell
It now takes an average ok 25min each visit I make to a bank. I am a business and have no choice. All these years and we get treated like this. And before you say it I cannot go to the the machine when change is required. I would rather you all just close and we can all use cheaper card companies. Just get on with it.
June 2022 by Russell Moroney
Polite, helpful, friendly staffOnly one window in branch open, so queues are frequent
March 2022 by Pat Moore
I visited today 4th March 2022 as well the last one the staff are very helpful and knowledgeable
January 2022 by Koisor Miah
Went into the branch to deposit some money. Met a really nice young man called Saif who was very polite and friendly. Asked me how my Xmas was and helped me with what I needed to do.Nice to go somewhere where you receive great customer service. Saif is a credit to the branch as well as NatWest in general.
October 2021 by Pasha32510
I?ve been waiting for over 30 minutes just to get some bank statements printed. Advisors for the most part are friendly but the service is rubbish.
September 2021 by Justinas Saltmeris
Takes to long to do anything in this bank, had to what for 1h to be seen by cashier, staff dont really care about angry customers, highly disappointed!!!
August 2021 by Sarah Warren
Although the staff are mostly friendly they are very pushy to get you to use the machines and not go to the cashier. Even when one member of staff have already asked what you are there for. After interrogating you for why you are in the bank, another staff member will come up and try and get you to use the machine.They are like vultures, in your personal space, staring at you patronisingly trying to get you to do some thing you are uncomfortable with. I am dreading having to go there today, after trying to get my boss to change banks, I will now just have to take my partner with me to save the intimidation on my own.The staff need to back off. It isn?t helpful, it makes me feel anxiously sick. This doesn?t happen in other banks. Not sure why the staff are so pushy here. One day one of us will tell you to back off quite snappingly and then it will be our fault for being rude to you. Although that isn?t the case.Having said that, once you get to the cashier they are always lovely and helpful and I haven?t had a problem at that point.Thank you for your help but please know when your being to much.
September 2020 by Akwasi Ajayi
Opened an account here today, customer service was great, Fabian Barker attended to me, a very impressive young man indeed, friendly, professional and knew his job. im so impressed. never felt so comfortable and at ease in a bank , didnt want to leave. good Job Fabian, an asset to the bank already!!
September 2020 by Kim Wilson
The staff are always very helpful and professional. The young man with the short hair is always so helpful and tries to help keep the waiting time down by showing people how to pay in with the machines and book people in.Well done.
September 2019 by Dim Tsankov
Great customer service , very friendly and professional staff!
