January 2024 by Shaun Williams
Millets Hemel High Street...7-star service. The young lady who served me (Martina I think... I'm sorry if I'm wrong, your badge was quite worn ? - give her a new one!) dealt with my return from Blacks with utmost politeness, professionalism and was so helpful I did at one point wonder if I'd slipped into an alternative universe. Nope, I was definitely in Hemel!Not only did she deal with my return, she dealt with all other questions, including making phone calls to support my cause with another order cancellation and all with a smile. Top notch! This is what I call customer service.Not to leave the other two gents out who were working there too. Both were chatty, cheerful and only too willing to help me. I also ended up buying from here simply because I trusted them completely, contrary to Blacks who couldn't even send me the right item... Hence my in-store return).In this day and age of online shopping where there's no need to deal with anyone (normally), actually stepping into a store and receiving such exemplary service reminded me how vital our bricks and mortar high streets are, more especially when they're staffed with employees of this calibre.Very very well done Martina (God, I hope I got it right), the two other gents whose names I didn't get sadly (gent with beard who I have dealt with before who was superb then too and the gent without the beard (sorry sir) - I know, I'd be great at "Who's Who").Support these excellent employees and shop at this store.Thanks.
December 2023 by Graham Elliott
Excellent all round
December 2023 by Mark Maynard
Very unhelpful staff member
December 2023 by Sue W
Always helpful staff, friendly and knowledgeable.
October 2023 by Jason Coles
a great shop with nice items. and friendly staff
September 2023 by Lynn-Marie Swann
Very helpful staff
September 2023 by Ben Hazelwood
always here buying g stuff
September 2023 by Mark Wood
Always had a good shopping experience here with knowledgeable friendly staff but today I had to use the store to drop off a UPS parcel. The staff were just brilliant. Helped me check all the requirements, correct some issues and offered tape and materials to repack the item once they were sorted. You don?t often get great customer service but this was beyond great. And if you get to read this Millets THANK YOU ?
August 2023 by Bill Richman
Got a nice pair of vegan-friendly boots there, on sale! The staff were all very pleasant and more than willing to grab a different size when the first one was too small. Nice clean, well-organised shop with lots of clothes and interesting gadgets for hiking and camping.
August 2023 by Sue Kay
Needed a Poncho, got a bargain Kagoul too, excellent !Staff friendly and helpful, other Customers too, feels very 'community' :)
August 2023 by Denty Dent
Great shop,friendly and helpful staff. If they haven't got anything they will order it in for you
June 2023 by Barry Kilford
Rubbish staff are all under 25 spent whole time we were in there hanging around till laughing and chatting not once did they ask us if we needed any help
June 2023 by David Billington
Had a great selection of.stiff and.stagg where very helpful.
April 2023 by Edwin Blenkinsopp
ups parcel delivered here instead of my house, because it was for a different household member they refused to pass it overUPS rules are:-"If you need someone else to collect your package on your behalf, they'll need to bring a valid government-issued photo ID oranother valid photo ID containing the full name and proof of connection to the address on the UPS label (As my driving licence showed)or to the named person (named person's valid ID or photocopy).Staff didnt know what they were doing and initially couldnt find parcel as UPS had not filled in form correctly, rubbish service from Both companies
April 2023 by Alin Cirstescu
Very good stuff, nice and friendly service, recommended!