February 2024 by connor underwood
I am absolutely thrilled with my recent experience at your mattress shop! From the moment I walked in, the atmosphere was warm and inviting, and the staff was incredibly knowledgeable and attentive. They took the time to understand my specific needs and preferences, guiding me through the impressive array of mattresses available.The variety and quality of mattresses in your store exceeded my expectations. I appreciated the transparent pricing and the absence of high-pressure sales tactics. The staff's genuine interest in helping me find the perfect mattress for a good night's sleep made the entire process enjoyable.The delivery process was seamless and punctual. The delivery team was professional and handled everything with care, ensuring my new mattress was set up flawlessly. Since sleeping on my new mattress, I have experienced a significant improvement in my sleep quality and wake up feeling refreshed and energized.Thank you for providing such a positive and stress-free shopping experience. I will undoubtedly recommend your mattress shop to friends and family looking for top-notch products and exceptional customer service. Keep up the fantastic work!
January 2024 by Linda Payne
We had a very pleasant experience when we purchased a new bed this week. Sales person, Duncan, was very friendly and knowledgeable. There was no pressure whatsoever and we were also offered a drink whilst completing the purchase.
November 2023 by cath power
Brilliant service I could have stayed in shop longer got offered a cup of tea no other shop I have been to has ever offered that before
October 2023 by Julia Currant
The excellent service was friendly and helpful during the time we spent trying out the difference between one mattress and another.We were given plenty of information about the structure of the different makes and look forward to the arrival of our new Tempur mattress.
August 2023 by Deborah Cullinan
Highly satisfied with Duncan?s service.
August 2023 by Viktoria Vizler
I popped into this store just to quickly check its bed base collection. Rachel was extremally kind and helpful. She asked me a couple of questions to see what I am after and kindly showed me everything they had in the store that matched with what I need. Thank you Rachel!
July 2023 by Tomas Chan
I recently purchased a mattress from Richard, and I am absolutely thrilled with the service and knowledge he provided. From the moment I entered the store, Richard's warm welcome and genuine enthusiasm made me feel valued. He took the time to understand my needs and preferences, guiding me through the extensive selection with expertise and patience. Richard's deep understanding of mattresses and sleep comfort was evident as he explained various features and technologies. His commitment to ensuring my satisfaction was exceptional, and he provided transparent information on pricing and delivery options. I couldn't be happier with my new mattress, and I highly recommend Richard for his outstanding service and knowledge. Thank you, Richard, for an unforgettable mattress-buying experience!
April 2023 by David Lawson
The service was second to none. So often these days customer service is very poor and so when you get exceptionally friendly, helpful and efficient service it is wonderful. I would recommend anyone thinking of new beds/mattresses then go to DREAMS in Hemel Hempstead.
April 2023 by Andy Huang
Excellent customer service! Had such a great experience trying out mattresses all around the store!
April 2022 by Ritu Sharma
From the minute I picked up the phone to this store, to the moment I left, Rachel and her team were so helpful and professional. Rachel has been extremely helpful and the Manager was so helpful. Thank you Rachel for helping me find my perfect bed and thank you to the Manager for helping me customise it x
July 2021 by Saad Malik
So just went to the store yesterday and the bald guy who I think was the manager was very rude and unfriendly.No doubt there stores are closing around. We asked him about a mattress which had a clearance on that mattress yesterday.We asked the details about that specific mattress but he wasnt willing to talk to us. At the end when we still asked about delivery details etc, the manager told us that it would be good to sort it out with another store which will be local to us as he DOES NOT WANT TO STEP ON THE TOES OF ANOTHER MANAGER.Me and my partner were looking at each other and were thinking that Dreams should be given an award for hiring such people and paying them for turning the customers away.To be specific i am talking about Hemel hampstead branch. Even the 2 sales ladies were looking at each other and then at their managers face that why is he doing that.I think Dreams as a company need to look into it. As your own manager turned away a sale of £499 just yesterday.Never gonna step into any of their branch again.
July 2021 by Anusan Shan
SCOTT the manager HEMEL HEMPSTEAD BRANCHi wanted a refund on my productthat i was not happy with, this pillow that i bought gave me neck pain I have all receipts and proof to evidence this i only bought it yesterday. The manager didn't even give us a choice and straight away said that its a no returns policy. The day before whenwe enquired about purchasing a mattress for our dad who is unable to come into the store. This man Scott with his own words explained that dreams offer a return or exchange on mattress if we didnt like it, and said that they will clean and sanitise themattress and put it back for sale. no one made their returns policy clear when purchasing this pillow. he didnt even give a proper reason and straight away turned me down by saying he doesnt want to argue with me, he was very rude and harsh with his tone.I felt there was unfairness as there was another friend of of mine who is of british ethnicity who went into the store and also bought a product and didnt feel it was for her was able to return it, without a fuss but this man was not ready to do the samefor me.Told me to get out of the store. i regret purchasing here and will never come back unless dreams contact me personally and sort my issue out.
July 2020 by Angela King
Excellent service mattress delivered within time given and all waste taken away
July 2020 by Sylvia Trenoweth
Friendly staff , was offered tea or coffee while I waited for the salesman who when he came was very helpful
July 2020 by Fiona Walton
Obnoxious lady serving....ended up walking out and doing my purchase in Luton.... Will never shop in this Dreams store